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Era SANTILLAN

CEBU CITY

En résumé

POSITION DESIRED : HR Personnel /Admin Assistant/ Office Staff

CAREER OBJECTIVE : To serve and work in a well-reputed company where I can use my knowledge, skills and experiences to provide a competitive service.

HIGHLIGHTS OF QUALIFICATION:

 Licensed Teacher (Bachelor of Secondary Education specialized in Technology Home Economics major in Business Technology.
 Excellent customer care skills and the ability to communicate clearly and concisely with a variety of people.
 Possess accurate database entry skills
 Ability to handle confidential information as well as using discretion in solving sensitive and complex situations
 Good interpersonal, presentation and written communication skills
 Proficient in Microsoft Office Applications
 Adequate typing skills
 Technology savvy (computer and internet proficiency)
 Teaching, Photo editing and Movie making Skills
 Flexibility and adaptability
 Resourceful and creative
 Performs under minimal supervision
 Able to multi task and cope with a degree of pressure at peak times

Mes compétences :
Minimal supervision
Good speaking and written communication skills
Accurate database entry skills
Adequate typing skills
Responsible for inbound and outbound calls
Proficient in all Microsoft Office Windows includi
Able to multi task and cope with a degree of press
Excellent customer care skills

Entreprises

  • Accenture Inc., Philippines - Data Entry Clerk/OIC Site Leader

    2015 - 2015 I. Human Resource Officer Data Entry Clerk/ OIC Site Leader – On-Boarding Department

    Duties and Responsibilities:

    Main Objective - To onboard candidates with complete requirements, clear medical examination and back ground check.

    - Responsible to check and keep complete 201 files. Documents inside 201files are the following: Contract, Personal Data Sheet, Benefit Package, Contract Addendums, School Verification Forms, Notice of Consent and HRI Forms.
    - Scan and upload 201 file’s documents to ABACUS Tool.
    - Prepare job offer packet.
    - Discuss pre-employment requirements to new hired candidates.
    - Encode candidate’s information to system for the issuance of (LOA) Letter of Authorization for Medical Examination.
    - Contact candidate through Email and SMS to inform lacking requirements or to check medical status.
    - Collect and collate critical to payroll requirements and prior to start requirements.
    - Update or record candidate’s requirements through Accenture tools OB Tracker and Oasis.
    - Tagging candidate’s status in ABACUS system as Offer Accepted.
    - Monitor candidate’s Back Ground Check status through our tools.
    - Email Back Ground Check Team to follow up status of candidates.
    - Coordinate recruiters regarding the status of their candidates especially Japanese Independent Consultant.
    - Send end of the day reports daily for escalation of expected new starters for the week orientation.
    - Scan, upload and transmit Government Benefits documents of employees to Manila via E-mail, like (Income Tax Return, SSS-Salary Voucher and Pag-ibig Voucher).
    - QA, recheck 201 files, Critical to Payroll requirements and information encoded to system to avoid discrepancies and then Sign Off.
    - Transmittal of 201 Files and Critical to Payroll requirements to SAP department to generate Enterprise Identification.
    - Respond to several emails.
    - Contact “OK to start” or final starters via Mobile, Email and SMS to inform first day details. (Regular New Starters Orientation and Proceed to Project employees).
    - Prepare New Starter Orientation’s Kit (Profile Sheet, Contract Addendum and Hand Outs)
    - Attend New Starter Orientation to assist employees for their first day and to ensure that all employees on the list are all present or complete attendance.

  • Cebu Pacific Air Inc., Philippines - Reservations Officer/OIC Team Leader

    2008 - 2014
    I. OIC Team Leader – Reservations Department
    - Assist Agent’s transaction and email it to concerned department.
    - Answer irate passengers/Supervisor Call.
    - Email and escalate passengers concern to customer service department.
    - Monitor Agent’s performances (Production and Quality Monitoring)
    - Do coaching to agents and make discussion log.
    Daily Reports and Monthly Reports.
    - Do daily briefing to reiterate updates and monthly team meeting.
    - Respond several emails.

    II. Reservation’s Officer – Reservation’s Department

    - Responsible for inbound and outbound calls
    - Responsible of the ff:
    a. Booking Transaction (Top Performer on this field)
    b. Rebooking
    c. Cancel, Travel fund and Refund Tickets
    - Call out passengers to inform flight disruptions (Domestic and International Flight).

  • Josrika Computer Training Center - Basic Microsoft Application Teacher & Physical Education Teacher

    2007 - 2008

  • National High School - Job Trainee & Teacher

    2005 - 2006 First Year High School Home Economics Teacher/ Instructor, handling 5 sections.

Formations

  • Montebello Villa Hotel-Cebu Phils. (Cebu)

    Cebu 2014 - 2014 Managing Life / Career Transition Workshop

  • Robinsons Cybergate Cebu-Philippines (Cebu)

    Cebu 2013 - 2013 The 7 Habits of Highly Effective People Signature Program
    Ideal Customer Journey Workshop -January 21 – 23, 2011(Cybergate Cebu)

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