Eric CLERJEAUD

En résumé

Entreprises

• Saba Software - Customer Success Manager

  Courbevoie 2014 - maintenant As a Customer Success Manager, I am the customer’s primary point of contact for the life of their relationship with Saba.
  My role aims at maximizing customer satisfaction and enhance the overall experience with Saba, by working closely with Sales, Product Management, Marketing, Professional Services, Finance and others; and impacts adoption, ensures healthy usage levels and demonstrates sustainable value from the customer’s Saba solution.

• Saba Software - Engagement Manager

  Courbevoie 2003 - 2014 PROJECT MANAGEMENT
  Managed a large number of projects for multiple global customers, defining, implementing and executing all project management procedures, i.e. work planning & resource mgt, cost & financial management, scope management & change control, risk & issue management, management alignment & project communication.
  
  References:
  Ansaldo - HUG - PwC - Danfoss - GfK - Alcatel Lucent - Axa - Novartis - Rhodia – IBM/Renault - Schlumberger/Sonangol - KLM.
  
  
  SOLUTION IMPLEMENTATIONS
  Has successfully set up a variety of business solutions involving HCM packages for many multinational clients.
  Among others, executed business requirements analysis, process to solution package mapping, gap analysis, blueprint definition, package configuration, dev functional specifications – unit testing - user acceptance testing, go live support etc…
  
  References:
  MB Academy - Mercedes Benz - Acergy - MAN - Renault.

• Moneypower - Senior Practitionner

  2002 - 2003 Executed a Cash Flow optimization project for a European Communications & Defense player.
  
  Reference:
  Communications and Defense.

• Deloitte Consulting - Senior Consultant

  Puteaux 1996 - 2002 PROJECT MANAGEMENT
  Managed a large number of projects for multiple global customers, defining, implementing and executing all project management procedures, i.e. work planning & resource mgt, cost & financial management, scope management & change control, risk & issue management, management alignment & project communication.
  
  References:
  TMM - Lubrizol - Philip Morris.
  
  
  STRATEGY & OPERATIONS
  For diverse types of customers, conducted initiatives in either strategic or operational analysis such as:
  - Led the definition of a European logistical strategy for a major luxury group;
  - Assisted a global software editor in defining new components to its product portfolio;
  - Assisted a large Retail company in preparing for €-compliance, both from an operational as well as Infrastructure point of view.
  
  References:
  SAP - Groupe Richemont - Staples.
  
  
  SOLUTION IMPLEMENTATIONS
  Has successfully set up a variety of business solutions involving ERP packages for many multinational clients.
  Among others, executed business requirements analysis, process to solution package mapping, gap analysis, blueprint definition, package configuration, dev functional specifications – unit testing - user acceptance testing, go live support etc…
  
  References:
  Philip Morris - Mobil Oil - Allied Signal – Karlsberg.

Formations

• Université Paris 5 René Descartes

  Paris 1986 - 1988 Dropped Out - Human Sciences (Sociology-Demography-Statistics).