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Florence BEYLOT

BONNEVILLE

En résumé

Bonjour,

Ingénieur chimiste, je suis une professionnelle du support client dans un secteur d'activité technique et concurrentiel. Je suis convaincue que la qualité du service apres-vente apporte dans ce contexte un avantage compétitif majeur.

N'hésitez pas à me contacter...

Florence BEYLOT

Mes compétences :
Customer support
Packaging

Entreprises

  • SIEGWERK S.A.S - Application Technology Manager EMEA

    2006 - maintenant Reporting to the Regional sales Manager (main markets = corrugated board, bags, tissue), at the head of a team composed of 2 outside engineers, & 5 lab engineers, my missions are:

    -Pre-sales support: we support sales force on product proposal and technical matters

    -Customer support: we help customers to solve technical issues, reduce costs, improve quality, and optimize printing processes, via ink adaptations, process adjustments, and on-site trainings

    -Product portfolio management: according to market expectations, we develop new inks, and rationalize portfolio (phase in and out)

    -Cost savings: we continuously reduce costs, via raw material substitutions and process improvements (with SCM)

    -Product Quality : we interface with SCM to industrialize and improve product quality (right first time, claims)

    => Main achievements:

    Contributed to BU sales growth from 20M€ to 25M€ within 5 years (+25%)
    Customer survey carried out in 2011 proved high satisfaction regarding customer support
    Compressed core portfolio from 155 to 60 products
    Claims reduced by 40%

  • SIEGWERK Finlande, Tampere (120p) - Product Development Manager

    2002 - 2006 Reporting to the R&D Manager with my team (3 lab engineers), I was in charge of developments of water based inks for films and paper applications.

    => Main achievements: with involvement of suppliers, purchasing, and production, we created:

     UNICUP, a set of inks for disposable cups; whose sales are still growing
    UNIBASE, a set of pigment concentrates that is still used as semi finished system by customers and most subsidiaries all over Europe
    R&D Projects leader Liquids inks

  • SICPA France, Annemasse(400p) - R&D Projects leader Liquids inks

    1996 - 2002 Reporting to the R&D Manager, I carried out short and long terms projects on water based inks especially for flexible applications e.g. lamination, heat resistant inks on films (OPP , PET, aluminium), yoghurt lids, primers and overlacquers for metallised films

Formations

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