EMERSON PROCESS MANAGEMENT
- Service Manager France
BRON2015 - maintenantOperational management of the Customer Service department, combined with a broad involvement in the further development of service business.
To ensure the department has the right people in the right place (locally and on site) with relevant expertise and innovative portfolio of services in order to meet and exceed customers’ expectations. Contribute to the companies goals both financially and strategically.
Principle Job Responsibilities
* Fulfilling Emerson’s contractual obligations on all customer service level agreements and contracts.
* Meeting the Emerson business growth objectives in the area of Systems, Instrumentation and Plantweb on site services.
* Responsible for budgeting, cost control, financial reporting and forecasting of service business.
* Active role in selling services, both personal and in cooperation with local sales force.
* Analyzing market/customer needs, develop the necessary service portfolio and drive the
European Lifecycles Services programs in the country.
* Recruitment, development and coaching of engineers to achieve a high level of professional performance and behavior.
EMERSON PROCESS MANAGEMENT
- System Service Manager
BRON2008 - 2015Responsible for managing service delivery capabilities of Process Systems Solutions services organizations in France.
* Recruitment, development and coaching of engineers to achieve a high level of professional performance and behavior.
* Providing operational planning and forecast for all Systems Service resources to ensure effective use of all available engineering resources.
* Securing overall customer satisfaction by recognizing and addressing their operational needs in a customer minded environment.
* Active role in selling services, both personal and in cooperation with local sales force (Assist in key selling opportunities for Service)
* Identify Service growth programs, gain agreement with Sales department and facilitate and co-drive implementation.
* Identify needs for France service operation location (Cluster) and creation of required competences
* Securing high standards of Health, Safety, Environment and Quality.
EMERSON PROCESS MANAGEMENT
- Process Automation Migration Coordinator
BRON2006 - 2008Organization of project teams related to systems migration
* Managemenent of team members and the resources allocated to projects.
* Identification of budgets project migration .
* Participation in the development of the training plan.
* Guarantee the use of the process and standards...
* Feedback projects (Engineering and Sales).
* Participation of the Sales supports activities
EMERSON PROCES MANAGEMENT
- Project Manager Installed Base Migration
2004 - 2008Planning, organizing, and managing resources to bring about the successful completion of process automation projects goals and objectives. To ensure that a quality, integrated solution is delivered in a timely manner to our customers satisfaction and budget.
* Meeting and exceeding the customer expectation and satisfaction.
* Performs risk analyses
* Drafts plans and has them accepted by the customer and Emerson
* Implements projects according to scope and budget
* Manages internal and external expectations
* Manages and organizes internal resources
EMERSON PROCESS MANAGEMENT
- Process Automation Technical Leader
BRON2002 - 2004Responsible for the design, implementation and test of applications for project related field. Those projects are developed for our customers according to the agreed scope, planning and functional requirements.
* Responsible to produce Design Specification in close cooperation with our customers
* Responsible to produce Test specification documents
* Responsible for global technical quality and progress of a project
* Responsible of technical design reviews in collaboration with the team of engineers and/or the project Manager
* Project implementation and testing according to EMERSON standards, recommendations and best practices
* Assist in startup and commissioning activities
* Provide technical coordination and dialogue with the customer
