Mes compétences :
Investigations management
Customer support
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
International trade
Community management
SEO
Entreprises
Holidog
- Customer Satisfaction Manager
Paris2014 - 2014Customer satisfaction manager
(French and UK Market).
Sales, customer support (phone, chat, email),petsitters acquisition, refund and investigations management, creation of a knowledge base, audition/recruitment/training of new interns, updating internal system and participating to its evolution.
SCAN & TRUST
- Product Manager
2013 - 2013 Product manager of the B2C and B2B services
(anti-scam and anti-fraud website). Community management;
communication with blogs, newspapers... SEO on site and on page,
writing of articles for the website (French/English).
TNT Express
- BackOffice Intern
2012 - 2012Internship in the International department of the
TNT Express company. Various tasks performed in the Customer
Service (dealing with complaints, updating internal system, shipment
tracking, contacting clients by phone and e-mail, using of professional
softwares).
Formations
CSU, Stanislaus (Turlock)
Turlock2013 - 2014Master 2
MICEFA exchange program, studying of marketing and economy abroad.
Master 1, International Trilingual Management; English speaking markets. Study of marketing and management issues in a multicultural environment and a connected/globalized world.
