Florian DALLOZ

En résumé

Entreprises

• Holidog - Customer Satisfaction Manager

  Paris 2014 - 2014 Customer satisfaction manager
  (French and UK Market).
  Sales, customer support (phone, chat, email),petsitters acquisition, refund and investigations management, creation of a knowledge base, audition/recruitment/training of new interns, updating internal system and participating to its evolution.

• SCAN & TRUST - Product Manager

  2013 - 2013 Product manager of the B2C and B2B services
  (anti-scam and anti-fraud website). Community management;
  communication with blogs, newspapers... SEO on site and on page,
  writing of articles for the website (French/English).

• TNT Express - BackOffice Intern

  2012 - 2012 Internship in the International department of the
  TNT Express company. Various tasks performed in the Customer
  Service (dealing with complaints, updating internal system, shipment
  tracking, contacting clients by phone and e-mail, using of professional
  softwares).

Formations

• CSU, Stanislaus (Turlock)

  Turlock 2013 - 2014 Master 2
  
  MICEFA exchange program, studying of marketing and economy abroad.

• Université Paris Est Val De Marne Créteil (UPEC)

  Creteil 2012 - 2013 Master 1
  
  Master 1, International Trilingual Management; English speaking markets. Study of marketing and management issues in a multicultural environment and a connected/globalized world.

• Université Paris Est Val De Marne Créteil (UPEC)

  Creteil 2009 - 2012 Bachelors Degree
  
  Bachelor of Languages applied to international trade

Réseau

• Kévin RICHARD

• Simon PONDI NJIKI