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Medtronic
- Director France_Service & Repair
Boulogne-Billancourt
2016 - maintenant
Director France Service & Repair
Manging 5 managers & 21 people ( Warehouse, Back office, Field service, Workshop, Techical support)
Responsable for full P&L of mydepartment (5M€)
Manager of Quality of my department
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ACCURAY
- REGIONAL SERVICE MANAGER EIMEA
2013 - 2015
REGIONAL SERVICE MANAGER EIMEA _ ACCURAY _ Management of 20
Products: Xray Systems
* Full management authority of Service Business for South West EIMEA. (France & Martinique, Spain, Portugal), including recruitment, employee development, performance reviews, Day to Day operation. ;
* Full P&L for my Department, (10M EUR ), improved from 7M EUR to 10M EUR by increasing relationship & gaining Customer Loyalty. ;
* Strategic contract sales, contract negotiations & contract enforcements. Ensure a solid business partnership with Sales & Marketing, Service management. ;
* Define and implement Service Level Agreements. ;
* Lead and participate to process improvements, and implementation of new Customer Service strategies. ;
* Develop and maintain key performance indicators ;
* Implement plan of prevention (risk assessments) with customers.
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FEI COMPANY
- SERVICE MANAGER EUROPE
2009 - 2013
SERVICE MANAGER EUROPE _ FEI COMPANY _ Management of 15 people
Microelectronics Products: Microscopes
* Full management authority of Service Europe Business. (France, Italy, Switzerland, Ukraine), including recruitment, employee development, performance reviews, Day to Day operation.
* Full P&L for my Department, (5M EUR ), improved from 3,5M EUR to 5M EUR by developing relationship.
* Ensure a solid business partnership with Sales & Marketing, Service management.
* Define and implement Service Level Agreements. ;
* Lead and participate to process improvements, and implementation of new Customer Service strategies. ;
* Develop and maintain key performance indicators. ;
* Europe Leader of WW Quality Culture Change Champion Team.
* Part of the Marketing Team Project for Europe Service to redefine Contract Portfolio.
Training with FEI
* Management training: Value-Based Selling I (Hahn) ;
* Management training: Value-Based Selling II (Hahn) ;
* Management training: Situational Leadership II (Ken Blanchard) ;
* Management training: Managing your Development (Jerome Consulting) ;
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FEI COMPANY
- SERVICE SUPERVISOR FRANCE
2007 - 2009
Management of 10 people.
Microelectronics Products: Microscopes
* Full management authority of France Area team. ;
* Develop and Re organized France Service to get a Strong Quality Service and build a strong team culture.
Training with FEI
* Management training: Influencing for Business Results (DISC) ;
* Management training: Situational Leadership (Ken Blanchard) ;
* Management training: Management (Gustav Käser) ;
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FEI COMPANY
- AREA SITE MANAGER
2006 - 2007
Management of 5 people.
Microelectronics Products: Microscopes
* Full management authority of Grenoble Area team. ;
* Develop and Re organized the Area to get a Strong Quality Service and build a strong team culture.
* Machine Performance follow up file implementation. (Uptime, Downtime, MTBF, Corrective Maintenances, PM).
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VSEA Varian Semiconductor Equipment Associates
- FIELD SERVICE ENGINEER
2002 - 2006
Sector: Microelectronics. Products: Implanters.
* Maintenance Engineer on Ion Implanters. ;
* Beam Tuning owner: Perform constant monitoring of the beam Tuning on all machines, success rate increased and maintained from 90% to 95%. Local owner of the Beam Tuning Task Force. AOP (Annual Objective Plan). ;
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Applied Materials
- FIELD SERVICE ENGINEER
MEYLAN
2001 - 2002
Sector: Microelectronics. Products: Implanters
* Maintenance Engineer on Ion Implanters. ;
* Capitalization experience files Implementation.
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UGIMAG
- INDUSTRIALIZATION & MANUFACTURING MANAGER
1999 - 2000
Management of 35 people.
Sector: Automobile industries, electrical equipments Products: Permanent magnets.
* Implementation and start-up of ferrite assembly fab. ;
* Manage team and production staffing. GPAO implementation. ;
* Optimization of production lines. Output increased from 85% to 95%. ;
* Fab safety Officer.
Training with Ugimag
Fabrication process in Texas / Mexico (Nuevo Laredo).
V.H.S. (Safety Hierarchical Visit).
CQPM (Independent Production Manager).
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EFD INDUCTION
- FIELD SERVICE ENGINEER
1990 - 1999
CFEI (Industrial Electrothermic French company)
Sector: nuclear, glass fusion Products: Inverters
* International export building Supervisor (Thailand, China, United Arab Emirates, India, Europe). ;
* Start-up and maintenance of middle / high frequency power inverter (3KW to 800KW). ;
* Theoretical and practical trainer on systems (24H to 50H by training).
