GE Healthcare
- Director of service (South of France)
2015 - maintenant- Manage the entire service business for the southern region (Tarbes->Menton), through coaching and team development (particularly engineers and service technicians on site)
- Create an environment to retain customers - Develop strong customer relationships and serve as an interface between the client and all GE Healthcare organizations so that the customer has a single point.
- Anticipate customer needs, develop and implement appropriate solutions.
- Complete the implementation of delivery goals (installations, preventive and curative maintenance, maintenance contracts development) in a profitable way
- Foster a safe working environment and ensure compliance with policies and procedures on the environment, health and safety (EHS).
- Manage operationnal team (65 FSEs+4 area service managers)
GE Healthcare
- Business Operations Manager
2011 - 2015Driving Service P&L from top line to Operating margin, managing operations such as invoicing, cash collection & dispute coordination, productivity projects, organizational changes and labors negotiations (applied time, car policy..).
Operational scope: Supporting 3 businesses with different legal entities, unions, IT infrastructure…
Financial scope: Enabling Service France profitable growth with positive leverage. Controlling & Monitoring material costs & OVC, and driving roof top consolidation for French agencies (32 agencies).
Cash scope: Ensuring good cash collection thru DSO optimization (3 days down), past due decrease (2pts down) and efficient dispute coordination.
Simplification: Enabling new IT infrastructure (Siebel) with launch preparation and Business operations requirements building (invoicing, contract management…)
People, Training: Extended staff: 20 employees, 12 employees in direct reporting (evaluation, G&Os…)
General Electric
- International Pricing Manager
Paris2007 - 2011Pricing Strategy for Europe, Middle East & Africa: price setting, value pricing, reporting, price decision for each deal within EMEA.
Pricing model redesign (list prices & discount policy rationalization). Pricing IT requirements definition.
- Pricing transformation manager One GE Healthcare (from Q4’09).
- International Pricing manager for DXR & ICS businesses in EMEA (Q2’08 to Q4’09).
- International Pricing leader for MR business in EMEA (Q1’07 to Q108).
SIMON KUCHER & PARTNERS
- Consultant
2004 - 2007Pricing audit, discount optimization (pricing policy), customer and product profitability analysis, benchmark and competition analysis, offer definition (product launch), customer segmentation, business plan validation (market due diligence), optimal price definition (price metric and price structure), business cases and simulation tool design, sales process optimization, cooperation model definition, supervision of international quantitative field phases.
