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Frederic FILLON

VIENNE, AUTRICHE

En résumé

Experienced cross cultural team manager, with knowledge on business processes (ERP) and project management, currently leading an IT support organization.

Mes compétences :
Gestion de projet
Management international
Support technique
Mobilité internationale
SAP R/3
Gestion IT
ERP
Management
Optimisation des process
Gestion des relations
user support
Team Management
SAP FI
SAP
Consolidations
support
manage audit findings
international project management
SAP SD
SAP PP
SAP MM
SAP ERP
Risk Analysis
Returnable Packaging Management
Budget / Financials
Project Team Skills
Procurement
Microsoft Windows 7
Microsoft Windows 2003 Server
Management Information System
Logistics
Electrical Engineering
Case benefit analysis
Capital Expenditures
Budget management
Active Directory

Entreprises

  • ECOLAB inc - Supply Chain IT Leader Europe Region, Global IT Business Partner for Logistics & CEE Market IT Lead

    2015 - maintenant - Strategic IT Planning for Supply Chain,
    - Follow-up on Operation and System Stability for the Supply Chain Area,
    - Program, Portfolio, and Project Management
    - Central Eastern Europe-CEE IT Leadership & Vision Sharing
    - Budget Management
    - European People and Team Leadership
  • Ecolab - Austria - End-User Services Manager EMEA Region

    2012 - maintenant Leading a team of 40 technicians and 5 managers, supporting 8000 users.
    Responsible for a budget of 3.7M$ operating expense and 2.5M$ yearly capital expenditure.
    Member of the European IT leadership team.

    As a consequence of cancelling an outsourcing contract early 2012, the mission was to insource the on-site and second level support activities, building a team in charge of the overall end-user support and IT infrastructure of critical locations (i.e. manufacturing plants or main offices).

    Main duties:
    • Build a second line support team located across EMEA
    • Ease the transition to a new first line support partner (service desk)
    • Guide the second line support team, and ensure best coordination with the service desk
    • Organize the on-site infrastructure support and client IT support
    • Drive improvement simplification of end-user IT related processes (aligning to corporate processes)
    • Manage escalations and critical situations
    • Administer the end-user devices lifecycle (incl. hardware procurement, and Ms-Windows7 migration)
    • Deliver & manage IT projects in EMEA (like office relocation or other infrastructure projects)
    • Integrate acquisitions from an IT support perspective
    • Execute and support localized business initiatives
    • Develop IT associates, creating opportunities to retain the best talents, onboard new IT associates
    • Foster knowledge transfer and sharing
    • Promote team members proposals for innovative solutions focusing on fields users
    • Warrant for a healthy workplace for Team members
    • Communicate IT support performance to local organizations
  • Ecolab - Austria - IT Business Relationship Manager Cluster CEE

    2011 - 2012 Manager of a team of 1 Project Manager, and 4,5 technicians.

    • Business relationship management over the region East (14 countries) and focussing on the new Cluster CEE beeing part of the local management team (AT, PL, SI, HU, SK, CZ, HR, RS) .
    • Organize the end-user support, system improvements, legal requierement compliancy, upgrades of the various local ERP Applications in Eastern countries (SAP & Others)
    • Manage local IT Infrastructure (Data Centers and End-user devices)
    • Financial operating expense budgets as well as Investment budget for 21 countries in East and MEA
    • Organize IT Hardware Procurement over the region
    • Assessment of IT related Risks implement Disaster recovery plan
    • Local supplier relationship management

    Based location : Austria (Vienna)
  • Ecolab - Austria - IT Business Relationship Manager Austria, Hungary and Slovenia

    2009 - 2010 Manager of a team of 1 Project Manager, and 3,5 technicians.

    • Aligning corporate IT strategy and solutions for Austria Hungary and Slovenia organizations
    • Member of the local management team
    • Ensure end-user support and ERP application maintenance.
    • Manage IT Budget
    • Assessment of IT related Risks implement Disaster recovery plan
    • Local supplier relationship management and contract management

    Based location: Austria (Vienna)
  • Ecolab - Austria - IT Project Manager Region East Europe

    2008 - 2009 Managing IT related projects of the Region East (14 countries in Eastern Europe)

    • Infrastructure Projects (Network, data centers)
    • Applications projects (ERP)
    • Supplier relationship, Coordination of external partners

    Based location : Austria (Vienna)
  • Saint-Gobain High Performance Materials (Grains & Powders) - France - Logistics functional Leader & Project Manager for Tier-2 ERP Solution

    2006 - 2008 Manager of 1 external dedicated consultant

    • Responsible for the Logisctis area of the ERP implementation in Canada, Norway, China, Germany, France
    • Project Manager for the full ERP implementation in Avignon, France (1 Site)
    (Implementation covering the following area : Sales & Logistics, Finance, Manufacturing)
    • Project Manager for the full ERP Implementation in subsidiary based in Stow USA-OH (5 sites, Implementation covering the following area : Sales & Logistics, Finance, Manufacturing)

    Based Location : France (Paris)
  • Saint-Gobain Vetrotex Deutschland - Germany - IT Manager & Business Unit SAP Coordinator

    2004 - 2005 1) Manager of 4 IT Specialists, 3 locations, 300 End-users
    2) Coordination of the SAP projects & Maintenance over a Business Unit

    • Development of the concept to reduce maintenance costs.
    • Deployment of new technologies to improve the mobility of the users (PDA, Blackberry, UMTS).
    • Consolidation of the local Data-Centre (on Windows 2003 and Linux basis). Migration AD.
    • Manage the implementation of the IS security plan requested by the SG Group, installation of tools to enable better security standards, and creation of a User-Charta. Design a cost effective backup strategy and disaster recovery systems (Disk arrays and Tapes managed through Linux platform)
    • Rebuilt of the local area network in the German plant, improve the wide area network searching for synergies between Saint-Gobain subsidiaries.
    • EHS implementation for the IT team (formation and risks definition - Environement Health & Safety)
    • SAP Project: “Retumable Packaging management”, Implementation in Mexico, Germany, Czech Rep. and South Korea.

    Based location : Germany (Aachen)
  • Saint-Gobain Vetrotex Deutschland GmbH - Germany - Information Systems Coordinator of the Business Unit “Textiles”

    2002 - 2004 • Contribution to the implementation of SAP/R3 in German plant.
    • Major Project based on SAP: Returnable packages management, Design and implementation in the French plant.
    • Level 1 SAP/R3 User Helpdesk for the Business Unit Textiles (Germany, France, Mexico, Czech Rep., South Korea) on SD, MM, QM, PP (FI & CO) Modules.

    Location: Germany (Aachen)
  • Saint-Gobain Glass - France - Engineer Trainee

    1999 - 2000 Study of the air pressure when making tempered glass with complex forms.
    Design and create a tool to measure extreme temperatures (Involving various fields: Electronics, Electrotechnics, Computer Sciences and Mathematics)

    Location : France

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