Fridolin NKANZA

En résumé

Entreprises

• UPSTREAM SYSTEM, GREECE - Marketing Consultant

  2014 - maintenant - Write copy for clients' ads, brochures, TV spots, radio, and other forms of advertising.
  - Research the technical properties of products.
  - Determine what makes products appealing to consumers.
  - Develop unique, new concepts.
  - Conceive, develop and produce effective advertising campaigns.
  - Work with account executives to determine client needs and budget.
  - Ensure campaign stays within budget.
  - Create and present storyboards of ideas.
  - Work with Campaign Manager to create ideas.

• AZUR Centrafrique -  Intérim Commercial Director

  2013 - 2014 - Defines the overall business strategy of the company in collaboration with the Managing Director and
  directly responsible for its implementation,
  - Manage teams responsible for the implementation of trade policy (Regional Direction and large accounts)
  - Defines the marketing director of operational marketing plans,
  - Sets sales goals and monitors their implementation,
  - Oversees the sales administration,
  - Participates in commercial high-level negotiations in close collaboration with the Director of
  Sales and Key Account Managers,
  - Follows directly the major historical and enterprise customers,
  - Manages all business budgets.
  

• AZUR Centrafrique - Customer Operation Manager

  2010 - 2011 - Identify root causes of issues and put forward proposals to the management team for improving the system
  and service to ensure that a longer tem solution is provided
  - To undertake an agreed customer surveys each month in order to establish satisfaction levels
  -Manage Retention activities and contribute to 2,8% of churn reduction
  - Manage all Shops, ensuring high quality service being delivered
  - Manage and direct all aspects of incoming call center operation
  

• AZUR Centrafrique - Sales Manager

  2010 - 2014 - Collaborates with Marketing Manager in establishing and recommending the most realistic sales goals for the company.
  - Manages an assigned geographic sales area or product line to maximize sales revenues and meet corporate objectives.
  - Establishes and manages effective programs to compensate, coach, appraise and train sales personnel.
  - Performs sales activities on major accounts and negotiates sales price and discounts in consultation with Finance & Marketing Director
  .
  - Manages personnel and develops sales and sales support staff.
  - Reviews progress of sales roles throughout the company.
  - Accurately forecasts annual, quarterly and monthly revenue streams.
  - Develops specific plans to ensure revenue growth in all company’s products.
  - Provides quarterly results assessments of sales staff’s productivity.
  - Coordinates proper company resources to en sure efficient and stable sales results.
  - Formulates all sales policies, practices and procedures.
  - Maintain and develop Distributors’ activities
  

• WARID Congo - Customer Care Manager

  2005 - 2010
  - Manage all the Back Office activities
  - Manage Customer care complaints resolution Team & coordinate with IT (Establishing a Service Level
  Agreement) to avoid delay in IT inputs & support while resolving customers complaints
  - Manage Postpaid Customer/Billing & account Management/issues
  - Production of weekly & Monthly Mgnt Report
  

Formations

• Institut Supérieur De Gestion Newtech (Bangui)

  Bangui 2002 - 2004 Maîtrise en Marketing & Communication

• Université Marien Ngouabi (Brazzaville)

  Brazzaville 1997 - 2000 Licence es Lettres
  
  Linguistiques anglaise,

Réseau

• Aziafa Latevi Michel LAWSON

• Dassoah Maixent OKOUMOU

• Dieuveil Styve MABA PAMBOU

• Edgar MAFOUA

• Eric DUMANET

• Madiha ESSAIDI

• Moise NGOMA

• Vanne CHEVALIE

• Yoberland Bernadin OTOULI EDOUMOU