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Gaétane GENTIL

Saint Priest

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Entreprises

  • Volvo - Application Operation Management Practice Lead

    Saint Priest 2014 - maintenant Define, deploy and maintain process, methods and tools for Application Operation & Delivery communities (Service Runtime Managers, Application Operation Professionals, Delivery Coordinators).
    Lead the SRM key users forum.
    Participate to BMC Remedy implementation according to ITIL recommendations. We have developped application modeling to secure change and incident impact analysis.
  • Volvo - Service Runtime Manager Practice Manager

    Saint Priest 2013 - 2014 Define, deploy and maintain process, methods and tools for the global SRM community.
    Lead the SRM key users forum.
    Participate to BMC Remedy implementation according to ITIL recommendations
  • Volvo - Service Runtime Manager for HR applications

    Saint Priest 2011 - 2012 Accountable for operations deliveries.
    Coordinate technicians from different technical teams to ensure infrastructure and application operations deliveries meet agreement expectations (regarding incidents, problems, changes...).
    Secure good collaboration between infrastructure and application teams.
    Drive continuous improvement of infrastructure and application operations deliveries.

Formations

  • INSA (Toulouse)

    Toulouse 1999 - 2004
  • INSA (Toulouse)

    Toulouse 1999 - 2004
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