Copenhague
En collaboration avec des équipes, je me trouve être une des premières interfaces entre le client et la compagnie que je représente. Cela implique la négociation de prestations en utilisant tout les moyens de communication en réception et émission de contacts internationaux ,dans le but d'assurer des ventes directes de traversées , encadrées par un suivis de fidélisation, de ventes additionnelles, de recouvrement. Je me dois de comprendre les besoins et contraintes du client et de leur proposés des solutions, dans le respect des procédures et des obligations de la compagnie.
My role requires to make the travel planning process easier for our clients and make sure they have the best maritime experience possible. I am in contact with lots of different people in order to build a good rapport and make our clients feel great.
I am multi-skilled to work across all media within the contact center in both inbound and outbound activities.
I am providing professional and efficient customer sales and service in all customer services duties
I am making reservations and handling enquiries via voice email and other web response solutions in order to fulfil customer requirements.
I am the first contact resolution of customers and clients queries,requests,orders and complains.
I am in charge to match and sell our products or services to our customers with confidence whenever possible by cross or up-selling to appropriate products.
With 20 years experience in various customer services roles i have developed good communication skills and team working skills.
