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BNP Paribas Suisse
- IT SERVICE DELIVERY MANAGER
Paris
2017 - maintenant
IT Service Delivery Manager CIB (Corporate & Investment Banking), WM (Wealth management) Securities Services
Environments: BMC Remedy Unix, Windows, Microsoft, networks (Wan and LAN), TOIP, Sybase, Oracle, AS400, Lotus Notes,
HUB hosted in Switzerland.
Point of contact for these countries France, Hong Kong, Jersey, Athens, Mumbai, Singapore…
• Ensure of the communication between IT Management and their Businesses lines
• Ensure Service Delivery & Operations Management
• Ensure Support Management (Production)
• Manage SLA, Incident, Change, Release and Problem
• Out of Business Hours : Crisis Manager
• Production supervising
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BPCE Infogérance & Technologies
- Software Asset Manager & Compliance Manager
2016 - maintenant
Responsible and Manage IT Licenses
o Licensing rules (IBM, Microsoft, Oracle...) , contracts review
Responsible and Mange IT Lincenses Comliance
o Level of risk of none compliancy for software assets
o Establish and maintain the level of compliance for large scale software (gap between the software license acquired and the software installed/used)
• Validaton license needs before purchasing
• Supporting projects on Software Asset Management
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Adecco IT Services, Lyon
- Global IT Asset, Configuration & Compliance Manager
2016 - 2016
Environments: Service Now, Unix, Windows, Microsoft, networks (Wan and LAN), TOIP, Citrix, Oracle, AS400, Outlook
Adecco Lyon France (freelance mission)
International IT Asset, Configuration & Compliance Management
As International IT Service Transition Manager I am responsible to deploy Asset Process for 38 countries
• Responsible and Manage IT Compliance
o Level of risk of none compliancy for software assets
o Establish and maintain the level of compliance for large scale software (gap between the software license acquired and the software installed/used)
• Creation the Software Models in ServiceNow (requests from countries, large scale software)
• Creation/Updating the Software Licenses in ServiceNow (requests from countries, large scale software)
• Validaton license needs before purchasing
• Supporting countries or projects on Software Asset Management
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BNP Paribas Suisse
- IT Service Delivery Manager
Paris
2011 - 2015
HUB hosted in Switzerland.
I was the point of contact for these countries France, Miami, Hong Kong, Jersey, Athens, Mumbai, Singapore…
• Responsible of the communication between IT Management and their Businesses lines
• Ensure Service Delivery & Operations Management
• Ensure Support Management
• Ensure Infrastructure & Datacenter Management
I approved architectures evolutions before the recommendations of the architects.
• Manage SLA, Incident, Change, Release and Problem
• Out of Business Hours : Crisis Manager
• Production supervising (monitoring, support Level 1 & 2,…)
• Manage IT Architecture for CIB, WM, Securities Services, Real Estate & Personal Finance
• Budget Management (Asset- License)
• As ICO (IT Continuity Officer) : Manage, plan and coordinate DRP & BCP
• Manage relation between BNP Paribas and providers (BP2I)
• Member of CSO (Operational Monitoring Committee) + COPIL (Steering Committee)
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Crédit Agricole, Annecy France
- IT Service Manager (external)– N.I.C.E Program
2010 - 2011
Environment: Mainframe z/OS, Unix, Windows, networks (Wan and LAN), TOIP, Sybase, Oracle
The goal was to implement and to deploy ITIL processes for 18 French regions, I have participated to establish the strategy for the project NICE and how to implement .
• Audit & consulting to implement a new strategy according ITIL
• Manage Change and Release Management
• Configuration management Implementation and management
• Transition Planning implementation and management
• Evaluation Management Implementation and management
• Member of the change, incident and steering committee
• OLA writing and organization
• SLA negotiations & follow up and new IT contracts responsible
• ITIL V3 full implementation (work closely with business stakeholders)
• Document creation: banking applications reference according to their sensibility and importance
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TOTAL Raffinage & Marketing, Grenoble France
- IT Service Manager (external)
2010 - 2010
Environment: Mainframe: z/OS Parallèle Sysplex, CICS, Unix, Windows, networks (Wan and LAN), TOIP, Sybase, Oracle
I have participated to establish a new strategy and control for a very short period if the applications respected the SLA
according the agreement signed off before. I was the single point of contact between business and IT.
• Explanation how to manage a budget Licensing according ITIL
• Point of contact between the business and the technical IT staff
• Risk management and strategy Implementation
• Changes and releases processes Implementation
• SLA negotiation with the business stakeholders and verification
• Changes, incidents and problems follow up
• Member of the change, release, incident and steering committee
• Monitoring and alert strategy participation and implementation
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HSBC private bank
- IT Operations Manager
Paris
2007 - 2009
Responsable d'exploitation et du service delivery
Environment: Mainframe z/OS, Unix, Windows, networks (Wan and LAN), TOIP, Sybase, Oracle
Perform the Service Delivery and Operations for 8 entities in the world: Switzerland, USA, Luxembourg, Monaco, United Kingdom, Bermuda, Caribbean Islands, Jersey – Guernsey, during this period I improved the delivery from 40 % to 98, 5% for all IT bank services.
Budget to manage $5M per year
• Strategy analysis & implementation
• Operations & Infrastructure Management
• Service Management for 8 entities: Switzerland, USA, Luxembourg, Monaco, United Kingdom, Bermuda, Caribbean Islands, Jersey – Guernsey
• Budget responsible for all IT Operations entity
• Applications Management : Banking Applications from Forex via Stelink to Swift
• Management people: budget, timesheet, planning, training & resources needs…
• Creation and Support a Service Catalogue; Support and follow up of the level for all services
• Service Level & Delivery Management ; SLA,OLA negotiations & IT Contracts providers management
• Member of the change, incident and steering committee
• Produce Monthly reports for the High Management ( Global Head of IT international)
• Participation on each IT Operations projects (DRP…)
• Production improvement agreed with the SLA
• Operating Guide and Catalogue Service creation and support (template used by all entities in IT Operations)
• Manage the morning daily meeting with the High Management on the bank services status
• Business IT « Operating Guides » verifications, update and validations
• Production specials deployment verifications and validations
• Coordination of the whole Service Delivery Department
• Choose & implement new products to improve the production process
• Escalation Manager & Incident Manager Officer during weekends and out of working hours
• Crisis Manager during situation of system or network failures
• CMDB creation
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RSD
- Development Team leader
2002 - 2007
Environment: Mainframe : z/OS Parallèle Sysplex, CICS, Unix, Windows
• Project Management: Objectives definition, tasks planning and sharing resources.
Project : RSD Folder V4.2
• Infrastructure Management (Mainframe)
• Budget responsible for IT Mainframe team
• Resources identification in term of people and budget
• Follow up projects evolution, incident management, and capacity management:
• Presentations to Business Management of the final product put in production and follow up for the customers
• Writing tools EOS and RSD/Folder (Assembler 390)
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Crédit agricole
- Team Leader
Montrouge
2001 - 2002
Environment: Mainframe : z/OS Parallèle Sysplex, CICS, Unix, Windows, networks (Wan and LAN), TOIP, Sybase, Oracle
• People management: Objectives definition, tasks planning and sharing resources
• Applications Management : Banking Applications
• Service delivery, Service Level , Change and Incident Management and Capacity planning
• Infrastructure Management (Mainframe)
• Mainframe support
• Hardware, batch monitoring and Disaster recovery Plan
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Société de Service pour différents comptes Clients
- Project Manager
1998 - 2001
IT Project Manager 01/1998 to 11/2001
• Resources identification in term of people and budget
• Implementing and writing processes for the projects and the strategy
• Interface between IT as Business as Business Service Manager position
Clients :
Crédit Agricole, Annecy France : EURO Migration From Franc to Euro 01/2001 – 11/2001
APICIL-ARCIL, Lyon France: System Migration AS400 to OS/390 08/2000 - 01/2001
Chanel, Paris France: System Migration from CA-OPERA to OPS/MVS 12/1999 - 08/2000
Crédit Agricole, Orleans France: Project Y2K 08/1999 - 11/1999
Groupe Mornay, Paris France: Project Y2K 01/1998 - 08/1999
