2004 - maintenantAssisted clients in solving problems encountered.
Compiled data and promoted products and services during calls.
Responded to incoming calls.
Redirected calls to proper department.
Informed clients on their accounts.
Trained new employees.
Responded to clients’ correspondence
GENERAL SECRETARIAT OF THE AFRICAN, CARIBBEAN AND PACIFIC GROUP OF STATES
- Stagiaire
2003 - 2003Participated to the negotiations between the European Union and the ACP group of states (took minutes, wrote reports, briefed supervisors on meetings).
Prepared a draft research paper on previous agreements between the European Union and other countries/regions.
Submitted an analytical report for the chief of Cabinet.
Prepared research papers as directed
RBC Financial Group
- Service client
2000 - 2002Assisted clients in solving problems encountered.
Responded to incoming calls.
Informed clients on their accounts.
Promoted the services of the Bank
