Pantin
A Project Manager with a consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity, all to tight time scales and within budget.
Currently working on @PRINCE2 project management methodology certification.
Recognized as a builder and leader of high performance teams by engendering a culture of trust and collaboration and valuing ongoing training and development to build skills and professionalism in a multi cultural environment.
Written and verbal communication skills, capacity to manage high stress situations, ability to multi-task and manage various project elements simultaneously, leadership skills, big-picture thinking and vision, attention to
detail, conflict resolution skills.
MAIN ACHIEVEMENTS
Project Management - Implementing a governance regarding IT Third Party Management and IT Outsourcing activities
Team Management / Budget Management - Creation of a nearshore team (back office and client facing) of 20 people in Lisbon, Portugal.
Customer Service - Improved the quality by decreasing the defect rate from 10% to 2.2%. Modified customer service support to reduce complaints by 80%.
AREAS OF EXPERTISE
Project Management: Initiating, planning, executing, monitoring and controlling, closing.
IT Outsourcing: procedures, risks monitoring, governance, process improvement, training.
Business Administration: able to prepare forecast, budgets and cost estimates.
Process Improvement: experience of setting targets and monitoring performance.
Team Leadership: providing the necessary coaching, support & guidance to assist new staff.
Operational and Planning Management: time management, prioritization and delegation.
INDUSTRY KNOWLEDGE
Client Communication | Client Training
IT Governance | Stakeholder Management | Third Party Vendor Management
Multi-cultural Team Management | Cross Functional Team Building
Business Process Improvement | High Performance Teams
Administrative Support | Financial Services
CORE COMPETENCIES
French (mother tongue), English (fluent),
Portuguese (basic), German (basic)
Microsoft Office Suite
Leadership | Communication | Big-picture Thinking
Problem Solving | Client Focus
Mes compétences :
Auto entrepreneur
Chargé de mission
Chef de marché
Chef de projet
Communication
E marketing
E- Marketing
Entrepreneur
Marketing
Web
