Bois-Colombes 2003 - 2009Support Country General Manager (CGM) of NWA (Tunisia, Morocco, Algeria and French speaking sub-Saharan Africa) to achieve growth targets in HW, SW and Services ($70 million year revenue).
• Led customer relationship management (CRM) processes in the region: educated country teams, deployed CRM Siebel to sales communities
• Led opportunity management reviews, providing financials, pipeline and forecast analysis
• Deployed incentives plans for sales community and acted as trusted source for results calculation
• Managed relationship with European HQ and supporting functions
• Led transitions of the unit thru several reorganizations
• Ensured accuracy of monthly financial closings.
IBM
- Interactive Marketing and Sales Operations Manager
Bois-Colombes 1999 - 2003Support the VSB Europe Manager to achieve business objective and drive new business.
• Contributed to define new strategy for driving resellers channel business as a joint effort with IBM PC, Printers, and Windows based servers brands
• Deployed resellers’ segmentation and coverage model in 16 countries
• Developed business analysis tool (database and user interface) to track and analyze resellers’ performance ($650 million, 11% growth year on year) and identify trends by country, resellers and customers segments.
• Deployed in Europe an interactive tool to manage marketing campaigns
• Managed four IBM Web sites dedicated to small across Europe
• Coordinated several interactive marketing campaigns across Europe.
IBM Italia
- Manufacturing Program Manager
Bois-Colombes 1998 - 1999Lead the transformation of the plant activity from server to logical card production preparing the upcoming manufacturing divestiture.
• Managed a 15 engineers department (1998-1999)
• Designed layout of card production line, planned capacity and productivity. Recruited and organized education. Worldwide best of breed quality and productivity results reached in six months from migration.
IBM Italia
- Manufaturing Line Manager
Bois-Colombes 1996 - 1998Lead the transformation of the plant activity from server to logical card production preparing the upcoming manufacturing divestiture.
• Managed a department of 40 operators
• Developed excellence in on time delivery and customer satisfaction. Won several awards.
IBM Italia
- Manufacturing Process Engineer
Bois-Colombes 1993 - 1996Adapt worldwide designed manufacturing production process to the local environment driving quality and maximizing utilization.
• Received Corporate performance excellence award for the S.Palomba plant re-layout for driving $1.1 million saving per year thru space optimization, materials flow streamlining, and production capacity increase
• Coordinated logistics and engineering activities for capacity planning and new products introduction
• Played key role in ISO 9000 qualification, internal audits, and in documenting process and procedures.
