Mes compétences :
Cost Analysis
Cost Structures
Helping and Advising Customers
opportunities analysis
the switch data integrity
Customer Satisfaction
swap processing
Entreprises
BAS SPRL
- Sales and purchasing Manager
2017 - 2019Manage sales in B2B (mostly with small and medium-sized enterprise)
- Set up offers according to the customers needs and targets
- Follow up of the complete selling process (offer establishment to delivery)
- Prospecting new customers in the market
- Ensure customers satisfaction
- Optimize selling margin based on objectives
- Launch promotions on current or new products based on cost reductions
- Update of the selling/buying system (products, naming, pricelist, reference)
- Cost analysis (cost/margin optimization)
- Analysis and optimization of cost structure
- Benchmark of providers on the construction market
- Lead the negotiations with providers in order to optimize the buying margin
- Check of the products when received by providers
- Stay up to date of new products and advise customers
Wistelecom S.P.A
- Business Analyst
2011 - 2017Cost optimisation
- Ensure and deliver high quality of service
- Follow up, analysis and action plan to decrease losses
- Arbitration: opportunities analysis and proposals on specific carrier
- Business cases for new carrier analysis
- Cost evolution assessment
- New interconnection and capacity upgrade
- Be responsible for the switch data integrity
- Perform sanity check of deals and volume tracking
Belgacom international carriers services
- Sales to carriers services B2B
2008 - 2011Achieve & reach voice Direct Margin objectives
- Demonstrate constant drive for customer satisfaction
- Actively participate to any voice project/program
- Ensure on time bilateral/swap processing
- Reach punctuality and on time delivery in day to day tasks
- Improve product knowledge over BICS product portfolio
- Ensure daily buying and selling activities on international voice minutes
- Analysis on business opportunities
- Prepare and attend visits, service review meetings and conference calls
- Identify, assess client needs and suggest use of products
- Maintain the customer information
