Guy GROENEVELD

En résumé

Entreprises

• Microsoft - Principal Premier Field Engineer

  Issy-les-Moulineaux. 2006 - 2015 - Help customers operate their messaging system
  - Help customer build their messaging solution including sizing and recommandations
  - Help customers upgrade to newer version
  - Deliver audits, workshops
  
  - Internally, being a mentor to help other engineers develop their technical and personal skills
  - Part of the European PFE Exchange technical leadership team, involved in building readiness solutions for Microsoft Engineers
  - Technically Train Microsoft engineers in Europe

• Microsoft - Premier Mission Critical Customer Lead

  Issy-les-Moulineaux. 2006 - maintenant

• Microsoft - Escalation Engineer

  Issy-les-Moulineaux. 2001 - 2006 This was the highest position in support. Still dedicated to Exchange, I was going deep in the code to find bugs and propose to the Developers a way to fix the bugs.

• Microsoft - Support Engineer in secondary response group

  Issy-les-Moulineaux. 1997 - 2001 I was in the Secondary Response Group dedicated to resolve issues which could not be solved by the customer and by the lower levels of support within Microsoft

• HP Enterprise Services - Support Engineer

  Courtaboeuf 1994 - 1997 I was a support engineer dedicated to Unix network (Yellow pages, DNS, TCP/IP) and messaging (Sendmail, OpenMail)

• HP Enterprise Services - Account Customer Engineer

  Courtaboeuf 1990 - 1994 I was going onsite to dedicated customers to repair the HP3000 (MPE) and HP9000 (HP-UX) servers.
  The job included the hardware repair and operating system maintenance.

• HP Enterprise Services - Customer Engineer

  Courtaboeuf 1987 - 1990 I was going onsite to repair the HP3000 (MPE) and HP9000 (HP-UX) servers.
  The job included the hardware repair and operating system maintenance.

Formations

• Institut Universitaire De Technologie

  Nice 1981 - 1983