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Ericsson
- Transmission Service Engineer
MASSY
2011 - maintenant
-Incident and problem management :Handle second line support for incident and problem management over managed networks from different customers.When needed, intervene on site to perform field maintenance actions.Take ownership on a reported fault, investigate the fault and create and /or implement a workaround and/or a final solution within contractual agreed timeframes.Define and perform proactive actions to ensure SLA fulfillment and continuous improvement.Perform standby duty (24*7) according to a round robin schedule within the team.-Change and release managementPerform impact analysis related to the introduction of new features, new network elements or parts, architecture changes, network migrations… Define and perform test plans.Contribute to customer projectsPlan and perform release updates/upgrades.- Performance and capacity managementDefine relevant key performance indicators for the managed networks.tMonitor the KPItDefine and perform remediation plans when applicabletHandle third party escalations on behalf of the managed customers.- Coordination, planning and reporting.tCoordinate activities, keep resource and work planning updatedtComplete trouble ticket reporting according procedures and SLA-Transfer of knowledge, documentation managementEnsure the documentation for managed networks is always up to date and with the right level of quality.Transfer knowledge by training, coaching, guiding, explaining, and handing over relevant information.Used technology: Alcatel DSLAM, Nortel SDH, Huawei DWDM.Nortel Passport, Rad modems, Fiber transmission.ATM, 2G & 3G., XDSL.Microsoft suite, Monitoring systems…
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ASTRID
- System specialist ASTRID
2008 - 2011
Monitoring & troubleshooting Radio TETRA network, Paging network for security and emergency servicesMonitoring of radio base stationConfigure working stat of radiosConfiguring of access right of customersCoordination of planed and corrective works (internal and external parties)Control transmission network for supervision system Ensures correct freed-back following ticketing system. Reporting of service availability.
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Telenet
- Transmission engineer
2007 - 2008
Provisioning:Configure and test end-to-end circuit remotely on telenet network (Sub E1’s, E1’s, E3’s, STMx, Eth, Fast.Eth, Gigabit Eth).Assist Field engineer in order to ensure delivery of service following Agreed SLAsProvide support to internal department (IP, Field, Customer Care) to implement accurate solution.Configure backbone circuits to improve own network capacity Configure DSL lines for home Customers usersConfiguration of PRAs for switching department Maintenance: Diagnose end-to-end customer circuits and restore its service.Monitoring of all circuits and services to take proactive actions. Detect, identify root causes and fix faultsCoordinate and involve internal department and external service dealersTo restore services.Plan maintenance works to avoid breaking in service or to improve service level.
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Telenet
- Field engineer
2004 - 2007
Configuration and installation of data terminal equipment as Cisco routers, DSL modems, SDH and PDH from Alcatel and Nortel.Cabling in Back Bone sites to deliver UTP FTP and fiber optics connections. Testing end-to-end circuits from Leased Lines of own SDH network.Testing optical modems links and delivering of circuits (E1’s, E3’s, STMx, Eth, Fast.Eth, Gigabit Eth) Commissioning DWNM and CWDM linksEnsure On-Call duty services.Installing, maintaining, commissioning and supporting on : Alcatel PDH and SDH, CWDM & DWDM Alcatel and Transmode.Nortel Passport frame relay, Ascom ATM. MRV Fiber driver.Cisco routers, xdsl, ISDN, Serial & Ethernet linkOTDR and Power meter test on Fiber link.
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Codenet
- Field engineer
1999 - 2004
Configuration and installation of data terminal equipment as Cisco routers, DSL modems, SDH and PDH from Alcatel and Nortel.Cabling in Back Bone sites to deliver UTP FTP and fiber optics connections. Testing end-to-end circuits from Leased Lines of own SDH network.Testing optical modems links and delivering of circuits (E1’s, E3’s, STMx, Eth, Fast.Eth, Gigabit Eth) Commissioning DWNM and CWDM linksEnsure On-Call duty services.Installing, maintaining, commissioning and supporting on : Alcatel PDH and SDH, CWDM & DWDM Alcatel and Transmode.Nortel Passport frame relay, Ascom ATM. MRV Fiber driver.Cisco routers, xdsl, ISDN, Serial & Ethernet linkOTDR and Power meter test on Fiber link.
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Thales Alenia Space - TECA
- Industrial designer
1998 - 1999
Designing box made of aluminium and magnesium to be used for satellite and Ariane shutels. Using CAO Cats5 software
