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Capgemini
- Marketing and Communications
SURESNES
2014 - maintenant
Support Capgemini Marketing Managers in delivering multiple marketing campaigns and activities in support of the marketing plan. Pilot campaign activity, monitor progress and initiate follow up activity, as well as work closely with offshore services which include designers and campaign support teams. Support Communications Managers in successfully delivering communication and engagement strategies.
• Supporting the implementation of marketing campaigns in support of overall marketing plan.
• Managing target contacts through research and liaison with marketing leads as well as organising supporting collateral (managing the process flow with copywriters and designers through to publication) and helping manage the appropriate channel for delivery
• Post campaign follow up - pro-actively manage the lead management process to ensure leads associated with marketing activity are tracked and can be used to demonstrate return on investment
• Master and leverage group tools e.g. newsletters, social media channels
• Embedding and enhancing the intranet as a successful internal communications channel, participate in the production of high quality content.
• Work closely with key stakeholders to ensure internal communications are engaging and effective
• Drive improvement and develop new approaches and channels to increase effectiveness of outreach.
• Working closely with HR team to will deliver key messages and campaigns to inspire students.
• Liaise with stakeholders and PR agency.
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ESCadrille Toulouse Junior Conseil
- International Development Manager
Toulouse
2013 - maintenant
Responsible for Managing all international related business and affairs of student consulting company.
• Conduct, participate, monitor, analyse and manage international studies and subcontracting
• Drive international business and lead generation
• Enhance and uphold international partnerships coordinate meetings and significant external relationships.
• Share information and knowledge in European conferences and run educational workshops for students.
• Represent Junior Enterprise, attend events, conferences, and external meetings.
• Promote and developing worldwide Junior-Enterprise network
• Develop and monitor project objectives and impacts.
• Liaise and cooperate with various departments. Ensuring reporting to management, and regular updates
• Conduct analytical work and administrative support for projects, as necessary.
• Recruit and manage team, ensuring that they have the necessary induction, training and support as required.
Languages of work : English, French, Spanish.
Winning team for the Excellence Award "Most International Junior-Enterprise in Europe 2014" (Written report and speech at the European Commission)
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SNCF
- Téléconseillère
2012 - 2012
• Conseil et recommandations voyage, comprendre et connaitre les différentes offres de la SNCF et du Programme Grand Voyageur.
• Qualifier les demandes, chercher des éléments de réponse et proposer des solutions adaptées aux besoins.
• Lancer des actions nécessaires à la bonne résolution des demandes.
• Délivrer un service de qualité et résoudre les problèmes des clients de manière efficace, professionnelle et claire. Etre autonome quant à la résolution des demandes des clients en leur proposant un plan d'action pertinent et efficace.
• Vente de billets et services
• Gestion de la base de données clients SNCF et Grand Voyageur.
• Faire prévue d'initiative et de flexibilité au quotidien.
• Comprendre et appliquer les procédures de la SNCF
• Transfert des appels si besoin vers les autres services,
• Historisation d'appels et assurer un reporting d’activité.
