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Hasnain TEHSIN

Suresnes

En résumé

Mes compétences :
Gestion de projet
SAP
Système d'information
Sales Force
ARIBA
Oracle CRM On Demand
Conduite du changement

Entreprises

  • Servier - Chef de Projet CRM

    Suresnes 2014 - 2014 - Global implementation of new CRM tool on PC, iPad, Laptop in all affiliates (60)
    - Functional needs & request collection from international affiliates and negotiation in terms of need justification
    - Writing technical & functional specifications and follow-up their development with IT teams
    - Follow-up of functional tests and the acceptance phase of the project on different testing tools
    - Deployment of the tool in different affiliates and training the end users
    - Providing assistance & support to the end users

  • Abbott Laboratories - Chef de Projet CRM

    Rungis 2013 - 2014 - Executed Salesforce.com (Veeva) CRM deployment with two global project managers & a local operations manager
    - Coordinated roll-out while collaborating with different project teams all over Europe & reported the developments
    - Followed-up functional tests & interfaces development with several databases & tools: Cegedim, IMS, OneKey
    - Defined & developed different business processes (Finance, Sales, Marketing, & HR) in the new tool
    - Implemented dashboards & KPIs & integrated the current Business Intelligence & Key customer data
    - Critical problem solving while arbitrating & correlating local business needs with the group requirements
    - Requirements collection, change management, trainings for the end users
    - Harmonized communication between global, IT and local teams, while ensuring project deadlines

  • Total - Chef de Projet IT

    COURBEVOIE 2013 - 2013 - Executed & managed three pan-European deployment projects: SAP-ERP, SALESFORCE-CRM, ARIBA-Procurement
    - Defined business processes & developed interfaces with other tools for all business functions: FI&CO, SD, MM, PM
    - Coordinated the multi-country project roll-outs, reported on new developments & issues while assisting End Users
    - Delivered onsite trainings in ten European affiliates while reporting to senior global project manager
    - Developed and maintained functional tests, interfaces, requirements collection and project follow up sheets
    - Collaborated & arbitrated with business & IT teams at H.Q., and the sales & operations teams in different affiliates
    - Ensured change management and adherence to project implementation plan with effective resource utilization
    - Creation of newsletters and internal communication of best practices, using SharePoint webpage

  • General Electric - Assistant Chef de Projet

    Paris 2011 - 2012 - Supported SIEBEL CRM deployment & sales operations in different regions (EMEA, EAGM, INDIA, SEA)
    - Executed & developed business intelligence & customer database management processes
    - Collaborated and communicated with IT, sales, marketing & deployment teams in different regions
    - Analyzed data and created pitches & dashboards showing sales vitality through KPIs in different regions
    - Gained knowledge of corporate CRM tool (Oracle SIEBEL), SAP Business Object, IBM Cognos, and several ERP tools

Formations

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