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UBS
- Business Analyst
Paris
2010 - maintenant
• Business requirement evaluation & analysis
• Use/Tests cases, Processes & functionnal specification elaboration
• Quality managing
• Stakeholders Co-ordination & communication
• User 3rd level support on SAP BW/BEX
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CB Richard Ellis
- Systems & Network Administrator
2009 - 2010
• Server & solutions installation or update, Antivirus architecture deployment, domains migration, ESX & VMWare, BlackBerry
• Daily administration following Sarbox IT governance.
• Issue Handling
• Network 1st level support on Cisco Network devices and IP phones.
• Liaise with European offices located in UK
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CB Richard Ellis
- Support Analyst
2006 - 2008
• Support of 350 users & computers
• 1st and 2nd level Support on Windows, office, Sage, Autocad etc.
• Management of the French headquarters PABX (Alcatel)
• Computer, phone, printers, copiers install and configuration
• PDA & push mail server management (HTC Smartphones).
• Management of office movements with support services
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EasyBuro
- System Administrator (Intern)
2004 - 2006
• Management on Windows 2000 servers, printers and computers
• Support on Autocad 2004
• Services and Dealers relationship
Technological awarness
• 1st and 2nd level hardware and software support
• Hardware installation
