Champ Cargosystems GmbH
- Head of Office Management and Services
2006 - 2014
* Responsible for General Administration and interface between Business and IT Operations
* Re-organisation of the company
* Implementation of processes in the new organisation
* Single point of contact (SPOC) for Legal, Finance, Organisational issues
o Management responsibility for Accounting, Helpdesk, HR, general Support Functions
o Full responsibility for IT services and infrastructure
* Compliance and Procurement
* Increase of turn over from 6M EUR to 10M EUR ;
* Negotiation of the two major contracts (IT Services and SLA, 60% incomes)
* Ebit always positive thanks to budget process and cost control
* Increased IT productivity (EDI and web) by 150% ;
* Continuous increase of IT services while keeping budget
* Customer satisfaction measurement ( 95% positive feedback)
* Responsible for IATA Cargo 2000 certification of the company (audit result with no remark, top 3 WW
provider)
* Saving on major purchases and contract renegotiation (single contract value 100TEUR/year)
* Responsible for a smooth organisation
* Streamline and increase of information flow
* Resources allocation ;
* Measurement of bottlenecks/risks with solutions ;
* IT workflow implementation ;
* KPI definition, implementation and control (HR, Finances...) ;
* Risk map management
* Process & Quality management
* Cargo 2000 (C2K) certification and renewal
* Company process implementation and review ;
* Increase of quality delivery from providers, to customers
* Large customer service quality program design and implementation
* Implementation of quality culture (processes, tools, methodology)
* Legal management and negotiation (contract in and out)
* Standardization of contract frame and amendments (core biz and VAS)
* Acceptance ;
* Compliance of contractual obligations (provider and customer) and SLA monitoring ;
* Main contact for all legal questions
* Accounting and Finance ;
* Four eyes principle implementation (invoices in/out, cost center allocation, payment...)
* Controlling of delivery (provider and customer) vs. requirements (bid, order, contractual, SLA...)
* Controlling adherence of company obligations (Health insurance, VAT, pensions...)
* Monthly controlling of variable invoices (travel cost, communication, adherence to company rules,
corporate credit card expenses...)
* Daily cash flow monitoring and cash cycle conversion ;
* Global budget management (incomes, costs and investments, forecast, consolidation) ;
* Implementation of new accounting and reporting tools ;
* Cost control of IT Services to customers
* Business plan/case control
* Office Management ;
* Ease for working place (tools, equipment, rules...) ;
* Management of allocation and organization of space
* Purchasing (providers and partners) ;
* Legal, finance, TCO, negotiations, relationship management ;
* 24/7 services (EDI, C2K WW, Datacenter)
* Strategy
* HR management and global HR
* Recruitment
* Training plan
* Target agreement
* Knowledge matrix
* Office-IT management (see IT COMPETENCES below for details) ;
* Strategy
* Operation management ;
* Infrastructure, HW, SW, mobility, security, capacity ;
* Disaster Recovery
* Registration and Helpdesk ( 200 customers, 9000 office connections)
* Implementation of FAQ, Wiki, KPIs, CRM queues, escalation procedure ...
* Automation of processes (EDI and C2K application) ;
* Implementation project management
Customers: Air France, Lufthansa, Panalpina, KLM, Air Canada, Schenker, Bax, SDV, K&N...
