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Ildar FAYZULLIN

MOSCOW

En résumé

Service Level Manager, ITSM, ITIL, IT manager, Service implementation, IT Service Management, BMC Remedy, "Russian", "Russe", "French", IT Director, CIO, Deputy CIO, Директор по ИТ, заместитель директора по ИТ, Сервис-менеджер, Менеджер по предоставлению сервисов, Руководитель направления развития ИТ-сервисов

Mes compétences :
Administration
ITIL
ITSM
Management
Service Management
Support
System Administration
Technical Support
Service strategy
SLA
Service reporting

Entreprises

  • SIBINTEK Company - Head of reporting and methodology unit

    2016 - maintenant

    Head of reporting and methodology unit

    — Service Management Office activities planning, organization and controlling
    — Reporting to GM and deputy GM
    — Automation ITSM-processes control
    — Enterprise business planning
    — Interregional ITSM-activities leading and consulting
    — RfC authorisation (CAB-member)
    — People management
    — Internal ITSM-documentation actualization

  • RN-Inform (Rosneft group) - IT Manager

    2013 - 2016 Service level management
    Service delivery management
    Service support management
    Project management

  • TBInform (TNK-BP Group) - IT Service Manager

    2012 - 2013 Service level management
    Service delivery management
    Service support management
    Project management

  • Beiersdorf - Service Delivery Specialist

    PARIS 2010 - 2012 IT service delivery and service support:
    - IT Project management
    - IT Infrastructure management
    - Networking management
    - Backup management
    - Sharepoint management
    - External partners relationship
    - SAP Autorisation
    - Technical consultating
    - "Induction day" Presentation

  • CompuTel, system integrator, Moscow, Russia - System management specialist

    2007 - 2007 Administration of IT service management documentation, participation in IT-decision implementation projects

  • RUSFINANCE, Societe Generale Group, Moscow, Russia - Specialist IT Dept.:

    2007 - 2010 IT-services delivery and user’s technical support:
    — Technical support;
    — Computers hardware assembling and installation;
    — Creation accounts and mailboxes in a corporative domain;
    — Office equipment support;
    — Remote software problem solving;
    — OS installation and standard office software setup;
    — External partners relationship;
    — Participation in IT-projects;
    — Group work coordination;
    — IP telephony network connect;
    — Videoconference organization;
    — IT department presentation at regular corporative event «Induction day»

  • CLARION France SAS, Courbevoie, France - Internship

    2006 - 2006 Creation and developement of database in MS Access

Formations

  • Ecole Centrale Centrale Paris / ECP

    Chatenay Malabry 2005 - 2008 “Top Industrial Managers for Europe”

    general engineering
    management

  • Moscow State Institute Of Radio Engineering, Electronics And Automation (Technical University) MIREA (Moscow)

    Moscow 2001 - 2008 Microelectronics and solid-state electronics

    Electronics

Réseau

Annuaire des membres :