Intissar AYADI

En résumé

Entreprises

• Mobile support Line - Cognitive developer

  2016 - maintenant Developing and deploying chatbots
  • Participate in the construction of attractive bots scenarios
  • Contribution to the implementation of voice recognition on these chatbots.
  • Work with the analysis, product and engineering teams to optimize conversions while ensuring an exceptional user experience.
  • Designing, creating architectures and implementing bots for clients
  • Conceptualize and implement proof of concepts in machine learning applications (Luis.ai, recast.ai, api.ai, chatefuel, wit.ai).
  • Testing the smooth running of chatbots with the Test team and optimizing the different scenarios sections.
  • 24/7 support of bots
  • Setting up chatbot user scenarios in natural language (setting of intents, entities, expressions from FAQs and comments social networks)
  • Integrating and testing several services based on the Microsoft Azure ML such as: sentiment analysis, voice recognition and language understanding luis.ai
  • Supervise the learning of chatbots
  • Contributing to the company's research projects in deep learning applied to natural langage (NLP platform)
  • Ensure good reporting
  • Preparating engineering documents on topics related to chatbots and NLP (Natural language processing)

• MSL(Mobile Support Line) - Technical support engineer

  2013 - 2016 • loads Taking complex problems in relation to specialized services.
  • Maintain and update documentation.
  • Formalize and systematize information following an incident and corrective vis-à-vis the business departments.
  • Writing operating manuals
  • Management of Ericsson’s solution architecture for the MVNO Virgin Mobile France(MSCs/ HLRs/ SMSC/ SGSNs and GGSNs).
  • Identification and analysis of 2G/3G/4G network issues to achieve better QoS.
  • Handling and troubleshooting subscribers’ complaints raised by front-office team.
  • Assuring coordination between different teams L2 support, NOC and 3PPs (SFR/ Orange France/ BYTEL).
  • Monitoring, interpreting and highlighting relevant performance parameters and KPIs.
  • Troubleshooting, fault correlation, impact and root cause analysis of traffic-related issues.
  • Escalating complex issues to next technical level support within NOC organisation.
  • Troubleshoot/escalate Portability issues.
  

• CERT - PFE

  Saint Malo 2013 - 2013 Partage d'infrastructure des réseaux de collecte et d'accès THD-FTTH -Etude de cas

• Tunisie Telecom - Stage technicien

  2012 - 2012 • Mastery of operating PDH & SDH networks.
  • Performing technicians tasks: Construction of a new junction, switching, loop termination

• Tunisie telecom - Stage ouvrier

  2011 - 2011 • Discover the professional life.
  • Be aware of the organizational aspect of the business.
  • Execution of working tasks: Installation dune line ADSL, renumbering, termination, transfer, clearing faults, tilting of subscribers.

Formations

• ESPRIT (Tunis)

  Tunis 2013 - maintenant ingénieur réseaux et telecom
  
  evening courses
  

• Ecole Supérieure Des Télécommunications De Tunis ISETCOM (Tunis)

  Tunis 2010 - 2013 technicen suoèrieur en réseaux et telecom

Réseau

• Bilel WESLETI

• Chebbi RIM

• Fettah SOU

• Gaiech IMEN

• Hatem BIN MOHAMED

• Mhamdi AMIRA

• Mouldi JRAD

• Renan CORBIER

• Salim MAROF.NAV

• Zouheir KOUBAA