Ioana MERFEA

En résumé

Entreprises

• ABE Travel - Stagiaire

  2013 - 2013

• International Trade Center Brasov, Romania - Trainee

  2009 - 2009 Assisting the team in events creation

• InBev Business Services Czech Republic s.r.o. - Invoicing Process Specialist

  2007 - 2008 Billing Team for InBev Germany
  Responsibilities:
  Solving customer complaints regarding invoicing problems on a daily basis
  Issuing month closure invoices to the German breweries
  Issuing credit notes to the customers
  Work according to the Service Level Agreement (SLA)
  
  Competences acquired:
  Work experience in a multinational environment
  Customer oriented behavior
  Ability to communicate effectively orally and in writing in both German and English language

• CARB Brasov (Member of STRABAG Austria) - Economist in financial administration

  2006 - 2007 Issuing and booking of invoices in AS/400
  monthly costs forecast
  INTRASTAT declarations

• Bausparkasse Schwaebisch Hall AG, Frankfurt am Main, Germany - Trainee

  2005 - 2005

• Selgros Cash& Carry SRL, Brasov, Romania - Advertising Agent

  2004 - 2004

Formations

• Hochschule Luzern (Lucerne)

  Lucerne 2009 - 2011 MSc Business Administration, major Tourism
  
  Courses in CRM, International Tourism Markets, Cruise Management, Airline Management, Hotel Chain Management, Tour Operating, Marketing& Communication
  
  Master Thesis: "Occupation and Loyalty Rate Improvement in Agro-Touristic Pensions in the Mountain Regions of Romania" GPA: 5 out of 6

• Fachhochschule Wiesbaden (Wiesbaden)

  Wiesbaden 2004 - 2005

• Universitatea Transilvania Din Brasov (Brasov)

  Brasov 2002 - 2006 Economist specialized in International Economic Relations
  
  Diploma: "International Distribution Strategies in the Banking System - Case study Raiffeisen Bank", GPA 9.75 out of 10

Réseau

• Arnaud PONTISSO

• Cécile BIDET

• Elodie NICOLAS

• Gwenaelle SAHMOUNE

• Olivia KOWAL

• Viviane ROUARCH