Mes compétences :
User Experience
User Research
User-centered Design
Human-computer Interaction
Design Reviews
Usability Testing
Design Research
Entreprises
PayPal
- Global User Researcher, EMEA
Dublin2013 - maintenantPlan and conduct international user research across the EMEA region. Work with cross-functional stakeholders across multiple countries, e.g. USA, France, UK, Russia, Turkey, Brazil, to define and transform business needs into research objectives. Employ variety of user research methods and tactics to fulfil research criteria, market specificities, budget and timelines. Provide actionable recommendations on concept, interaction, content and visual design. Use video storytelling with eye tracking to communicate user behaviour to a broader audience.
NOS SGPS
- User Experience Specialist, TV Product division
2010 - 2013A sole UX specialist in the TV Product division, Portugal’s largest Pay-TV operation with over 1,5m customers.
Oversaw TV user experiences including an award winning TV navigation system, a remote control, apps and channels. Led user research for TV, web and mobile platforms, web portals for consumers and business customers. Applied eye tracking to evaluate how users navigate and consume TV content. Evangelised UX and educated team on user-centered design and usability.
Microsoft Corporation
- User Researcher Intern, Windows division
Issy-les-Moulineaux.2009 - 2009Designed the research methodology and co-autotored an internal paper on privacy concerns for geolocation features. Conducted a heuristic evaluations (95% of recommendations were accepted). Presented an exploratory research on localizing Windows brand personality in China.
Portugal Telecom
- Research and tech lead
LISBONNE2009 - 2009Worked in a five-person team to reimagine a web portal for children. Conducted contextual inquiries and usability testing; co-created design concepts, personas & scenarios, interaction flows; implemented a prototype in HTML/CSS.
Carnegie Mellon University
- Research Assistant at Ambient Intelligence Lab
2007 - 2008Developed privacy protection algorithms for 3D human screening in airport security and texture mapping algorithms for historical artifacts. Results reported in BBC and Pittsburgh Post-Gazette.
Fridrich-Alexander-Universität-Erlangen
- Intern
2005 - 2005Built control circuits for sensors and actuators for security of reconfigurable networks.