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Issam ITOUNI

Paris

En résumé

As an experienced Project Manager and ITSM Expert consultant, I have developed considerable experience working in the UK, France and international IT projects. I have delivered challenging projects, with total client’s acknowledgement and satisfaction, such as IT solutions deployment, IT service management implementation, enterprise web portals, and Integration services.

I have gained exceptional expertise in ownership of the entire IT project life-cycle, managing multiple concurrent projects, with full responsibility of quality, time, costs, budget, and targeted profitability,developing considerable client facing experience, valuable consultancy skills, and ability to discuss business and technical topics and
to communicate with stakeholders at different levels. I have effectively coordinated internal and 3rd party suppliers, and coached IT professionals.

Mes compétences :
Gestion de projet
ITIL EXPERT
Direction des systèmes d'information
Gestion des services informatiques
Configuration Management
Network Architecture
Business management
Stratégie IT
Gestion du risque
Enterprise Architect
PMP : Prince2
Architecture réseau Internet
Conduite du changement
Quality Management

Entreprises

  • Meggitt - Coventry UK - Senior Project Manager

    Paris 2015 - maintenant Aerospace Senior project Manager

  • Alten - Project Manager - Expert ITSM and Governance for AIRBUS GROUP

    Boulogne-Billancourt 2011 - 2015 • Support Company overall strategy (AIRBUS Group / EADS CorpIT 2.0)
    • Define the global Governance, Service delivery management activities and processes, Operating Model for the future EADS Network Operations center (complying with ITIL V3 Service Strategy and COBIT 5)
    • Support the IT Project management activities: All project phases (LBIP, GPP) from Generation Phase until project closure (Organization, planning, cost, resources, performance, reporting, ...)
    • Capture, collate and interpret “As Is” information and define the TO BE Solutions.
    • Participation on RFI/RFP writing and proposal Analysis.
    • Define and deploy the operations processes (Configuration, change, Incident, Problems, Requests Managements, Service catalogue and SLA/ KPS dashboards (complying with ITIL V3))
    • Project ownership assistance: functional, operational and technical
    • Prepare and lead Meetings/workshops with ESP and AIRBUS Group divisional representatives
    • Define clear IT deliverables, manage the IT progress and monitor achievements and issues along the project.

  • Akka Technologies - Project Manager and Quality Responsible on Engineering Projects for AIRBUS GROUP

    Paris 2008 - 2011  AIRBUS (UK) – Project manager Support on Business Project management:
     AIRBUS – PMO - Engineering Projects
     AIRBUS – Quality Responsible: Quality Assurance and Quality Control on Engineering Projects

  • GIE AGORA - - IS Engineer

    2007 - 2008

  • Sagem - IS Manager

    PARIS 2006 - 2006 • Responsible for design, development, testing and deployment of the new application for HR department
    • Lead the business and technical test acceptance and performance
    • Awareness session organization and performance
    • Training organization and performance

  • CARTONNAGES DU RIF GROUP - IT Project Manager

    2004 - 2005 • Integration and implementation of SAP (RH, MM, FI)
    • ITIL process management implementation: Configuration, change and Incident management processes).
    • plan and define the purpose, scope, objectives, policies, procedures, SLA and KPIs
    • Developing and implementing configuration management process(CMDB)
    • Perform change/problem management functions
    • Responsible for design, development, testing and deployment of the new application for the HR

Formations

Réseau

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