2010 - maintenantPurpose / Objectives: The Senior Manager Consultant objectives are to provide independent advice, expertise and specialist skills with the aim of creating value, maximising growth or improving the business performance of his clients. Scope: He is primarily concerned with the strategy, structure, management and operations of an organisation. He can assist by identifying options with recommendations, providing additional resources and/or the implementation of solutions. He operates across a wide variety of services such as business strategy, marketing, financial and management controls, human resources, information technology, e-business and operations. Responsibilities: He can also serve as team leader of off-site engagements. He dissects problems using qualitative and quantitative research and analytical techniques. He distills his thoughts into recommendations for the client.
Fortis Investments
- VP, Head of Client Service – Member of the Luxembourg management committee
2008 - 2010The primary mission of the Client Service Team is to establish and provide a proactive support platform for the Fortis Investments Sales channels, clients and prospects. This will be achieved through not only responding to queries related to our products and performing regular sales and clients support tasks, but also by recommending improvements or automation. By continually monitoring and improving the service, especially through automation of the distribution processes, the Client Service Team will reduce the overall administrative burden of our sales force and management of Fortis Investments funds.
ABN AMRO Investment Funds S.A.
- VP, Head of Client and Sales Support – Member of the management committee
2007 - 2008
BNP Paribas Securities Services
- Transfer Agency Internal Control, Quality Assurance & Training manager – Member of the TA Mgt
Pantin2005 - 2007
JPMorgan Chase
- Internal auditor and risk analyst. Deputy to the Audit/Risk manager
Paris1999 - 2005
The Chase Manhattan Bank
- Financial Controls manager. Deputy to the senior financial officer
1997 - 1998
The Chase Manhattan Bank
- Production Processing, Fee Billing/Expenses and Client Services manager
1994 - 1996
The Chase Manhattan Bank
- Private Bank back office officer and clerical positions
1988 - 1994
Formations
Institute Of Internal Auditors UK
2000 - 2001
Institut Supérieur Pédagogique De L'Etat À Liège - Belgium