Jaime Ai Peng K. LEBLANC

En résumé

Entreprises

• ALTIPLANO-Urban Koncept & Treetop Quest - Communications Assistant / Assistante en communication

  2011 - maintenant * Acted as communication coordinator and served as liaison between French and American in line with the group's corporate identity.
  - Coordonner la communication entre la France et les USA en cohérence avec les exigences du groupe et de sa charte.
  * Participated in a variety of planning and development activities through advertising.
  - Participer à des activités d'organisation et de développement à travers la publicité.
  * Gathered press clippings and organized the photo library
  - Recueillir des articles pour le press book et enrichir la banque d'images.
  * Re-adapted print design and translated online materials (brochure, rack card, website...).
  - Réadapter et traduire les supports de communication & outils (brochures, flyers, site internet...).
  * Acted as interpreter and performed PR tasks.
  - Effectuer des tâches d'interprétariat & RP.

• Hilton Worldwide, Lyon - Shiftleader/Executive Floor Manager - Chef de Brigade/Responsable de l'Executive

  2003 - 2012 Front Desk and Executive Floor Coordination & Supervision :
  * Responsible in ensuring that all SOPs are adhered to and that highest revenues possible are generated by participating in, supporting and promoting the hotel rooms upsell program.
  * Guest status monitoring, tracks and plans according to occupancy forecast
  * Liaised & coordinated effectively with all other departments.
  * Supervised and supported team members through constant & effective communication so as to encourage team work in ensuring that all standards are met.
  * Actively participated in training and development of department's team members (Team Coach)& Guest Loyalty services and programs (Journey Ambassador).
  * Responsible for carrying out daily inspections & to report all hygiene and maintenance issues (In-lounge F&B, Health Club, Clubroom, VIP rooms...).
  * Adhered to the company's safety and emergency procedures to ensure a safe environment.
  
  Guest services :
  * Oversaw all aspects of guest service in the department's daily operation ensuring the highest level of guest satisfaction.
  * Responsible for Guest History and Profile reviews and updates to ensure information accuracy.
  * Handled daily comments and proactively resolved concerns.

• Hôtel de 4 étoiles au coeur de Bourgogne, membre de Small Luxury Hotels in the World - Reception & Internal Sales Agent / Réception & Commerciale Interne pour groupe

  2000 - 2003

• Chateau bourguignon de 3 étoiles - Front Desk Agent-Réceptioniste

  1998 - 2000

Formations

• ISCOM (Lyon)

  Lyon 2010 - 2012 Public Relations, Global Communications & Event Management