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Jayouchi WALID

GAFSA

En résumé

Service engineer in mining business with 16 years experiences, hydraulic shovels specialist, in manager position over than 5 years. I am base in Tunisia work at the CPG phosphate mines, linked to the service department in Germany. I am responsible for maintenance teams, which we have improved by 25% of the MTTR (mean time to repair), standardized the MPDT (mean preventive maintenance down time), in charge for the spare parts business, we increased by 10% the turnover by establishing and keep update the HTL lists. We monitor permanently service KPI (key performance indicator), running cost per hour and the productivity of the machine by cycle time tools.
I conducted several sessions of training for technicians and engineers with coordination with the training department in Germany.
We Support the engineering department with filed testing and TSI report for the improvement of the products.
High level technical knowledge and processing was developed with dealing with German company.

Mes compétences :
service teams
Provide training
Internal training
Troubleshooting
Mechanical training
Technical assistance
Electrical training
Hydraulic training
technical support assistance
Engine training
Maintenance training
Telephone assistance
Contract Management
Good communication skills
KPIs
MTTR
Muller training
Problem Solving
Report Writing
Staff Development and Training
Strong mechanical skills
Supervisory Skills
System Testing
Teamwork
electric training
filed testing
maintenance teams
mean preventive maintenance
Microsoft Office
SAP

Entreprises

  • Bia Concessionnaire Komatsu Et Bomag - Roving engineer

    2019 - 2019

  • BIA - Roving engineer

    2019 - maintenant BIA Ouagadougou, Burkina Faso
    BIA Abidjan Ivory Cost
    * Work as a high-level engineer and at the forefront of the latest technical innovations, traveling in the territories;
    * Detect anomalies, establish a diagnosis, provide optimal solutions and maintenance;
    * Bring their expertise to important technical operations;
    * Establish accurate and structured technical reports;
    * Establish guaranteed relationships
    * Train, coach and improve the skills of our local employees to identify and resolve failures;
    * Provide training for technicians.

  • Komatsu Germany GmbH - Field service manager

    2014 - 2019 * Responsible for service teams , daily work dispatching, planning the monthly programme and trimester objective
    * Attend regular meeting with customer in 3 different levels, engineers to plan intervention, Chef of the mine and manger to plan high cost or long intervention and general manager for the situation of the flite and budget discussion
    * Regular reporting to the service department in Germany (MTBF, SMR ...)
    * Approving the TSI going out from Tunisia to the Smap company server, accurately warranty forms
    * Flowing and planning the execution of filed campaigns from Germany
    * Working and collaborating with service department in Germany to to execute large repairs, to ensure smooth work flow and efficient organisation operations and to Provide outstanding customer service
    * Negotiate contact with customer, improve and change the contractual terms for the benefit of both parties
    * Coordinate, monitor and execute the assembly and commissioning of the new equipment, PM-clinic test, maintenance to ensure high performance of the machines, large repairs and maintained safe work environment
    * Performed the training for the customer engineers and technicians
    * Forecasting the yearly consumption of the sub-assembly according to HTL
    * Adjusting the forecasting to the costumer budget
    * Analysing parts situation for the fleet
    * Adjusting the yearly plat form for spare parts

  • Komatsu Mining Germany GmbH - Technical support Engineer

    2011 - 2013 Link to the service department in Germany
    * Internal training for the new technology adopted
    * Reviewed technical documentation and procedures.
    * Defined and documented technical best practices.
    Technical assistance
    * Resolved problems with malfunctioning products.
    * Identified and solved technical issues with a variety of diagnostic tools.
    * Researched, troubleshoot and resolve complex problems independently
    * Field test for new solution adopted in the machines.
    * Maintained and updated customer service database

    Servicing level
    * Worked closely with members of the team that consists of German, Tunisian and other national colleagues to meet or exceed all customer service requirements
    * Retained clients by renewing contracts with high quality and efficient service.
    * Assisted customers with order placing.
    * Remained up-to-date on the latest technologies and solutions applicable to company products.
    * Managed customers' expectations and experience to a high degree of customer satisfaction.
    Customer service oriented
    * Evaluate and respond to incoming sales leads and requests for technical support assistance.
    * Resolved customer issues in a clear, courteous and straightforward manner.
    * Followed up with clients to ensure optimal customer satisfaction.
    Telephone assistance
    * Managed call flow and responded to technical support needs of customers.
    * Answered telephone calls promptly and minimise downtime
    * Demonstrated professionalism and courtesy with customers at all times

  • Komatsu Germany - Field service engineer

    2002 - 2019

  • Komatsu Mining Germany GmbH - Field Service Engineer

    2002 - 2010 * Assembly and commissioning new hydraulic shovels
    * Remove and install engines, pumps, gearbox, cylinders...
    * Troubleshoot and repair pump regulation and engine regulation systems.
    * Interpreted blueprints, schematics, drawings and layouts to complete troubleshoot and repairs.
    * Determine proper methods, equipment and materials to complete repairs in short and safe manner.
    * Tested, troubleshoot and adjust machines in the field to perform better.
    * Documented some repairs and intervention performed on machines to the factory.
    * Completed daily inspections of the machines.
    * Reported all unsafe activities, situations and potential hazards to the customer.
    * Interpreted electric and electronic schematics and mechanical layouts to diagnose equipment problems.
    * Updated and modified components and systems to improve operation.

    CONDUCTED TRAINING SESSIONS
    Annually organising various training courses, in different topics, levels and models (PC 3000 and PC 5500) with theory and practices depends from the customer request.
    * Mechanical training for mechanics
    * Electrical training for electricians
    * Hydraulic training for technicians
    * Engine training for technicians
    * Structure and function for engineers and technicians
    * Maintenance training for technicians and engineers

Formations

  • ESIER (Tunis)

    Tunis 1996 - 1999 diplôme national d'ingénieur

  • ESIER (Tunis)

    Tunis 1996 - 1999 ingénieur

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