Jean Charles BAERT

En résumé

Entreprises

• IBM - Customer representative with french

  Bois-Colombes 2014 - maintenant . Be available to receive any new calls at start of shift
  • Ensure consistent productivity and quality of service
  • Meet SLAs and individual KPIs, maintain customer satisfaction
  • Ensure that all tickets are logged and assigned according to the account's procedures
  • Handle any Severity 1 & 2's appropriately
  • Handle any front-line technical queries and fix or log them appropriately accurately reflecting content of the call
  • Handle and assist OSS (second level) with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity
  • Monitor ticket queues
  • Apply end to end ticket and call handling expectations of account
  • Escalate any issues as soon as they arise to the appropriate contact Identify knowledge management gaps and drive closure

• SARL MD - Executive transport manager

  2009 - 2012 I was responsible for trade , administration and personnel. I line managed a team of five professional drivers and two administrative staff. I also implemented new transport legislation and oversaw all company risk assessments.
  Delivered a web presence and a successful business plan.
  Established new contracts with the public health sector.
  Restored companies professional reputation and increased turn over.

• SARL JC IMMO - Chief executive manager

  2007 - 2008 purchase or sale of tangible or intangible business assets
  

• J C taxi - Taxi driver

  2007 - 2011 septembre 2007 – juin 2011 (3 ans 10 mois)Teteghem ( France)
  Owner of JC TAXI , Teteghem (France)
  
  Executed administration, trade and financial activities. Managed relationships with the French health organisation for social insurance and the Mayor of Teteghem.
  Established a unique service and business.
  Organised and delivered the travel iteniries for private, professional, the infirm or handicaped persons.

• SARL TRANS GB - Chief executive manager

  2005 - 2007 septembre 2005 – décembre 2007 (2 ans 4 mois)
  Established speacialised limited transport company for the disabled and able bodied people. Identified new business opportunities and won private contracts with French social services.
  Sealed an exclusive contract with EDF nuclear power station for executives and VIPs.
  Tendered and won a public service contract.

• SARL Jean Charles Ambulances - Chief executive manager

  1994 - 2003 septembre 1994 – février 2003 (8 ans 6 mois)
  I created a permenant ambulance service in Bourbourg. Established and maintained a successful relationship with the French social services. The core business was a health care service consisiting of five ambulances and ten paramedics.
  Recognised and gained technical experience in the paramedical field.
  Sold the business with an annual turn over of 350 %

• SARL Ambulances Naels - Administrative secretary

  1992 - 1994 septembre 1992 – août 1994 (2 ans)
  Administrated an invoicing system and worked in partnership with the French social services. Managed the Dunkerque ambulance services which consisted of twenty four vehicles. Co-ordinated the daily schedule for a large paramedic team.

Formations

• Université Grenoble 2 Pierre Mendès France DOMAINE UNIVERSITAIRE

  Saint Martin D'Hères 2008 - 2011 Master's degree, Global economy, passed
  2008 – 2011
  Social , economic and European industrial politics
  
  Final thesis : The reinsurance of the rest supported by households on the private insurance market. . Case of the France and the Belgium.

• ACADEMIE LILLE

  Lille 2006 - 2007 BTS transport
  
  High diploma, transports, passed
  2006 – 2007
  VAE

• Université Littoral DESS ERI

  Dunkerque 2005 - 2006 Master's degree, entrepreneurship, passed
  2005 – 2006
  English economics , applied industrial economics , business economics,
  Finance and taxation , data processing and information technology
  
  Final thesis: The start-up stage of a small business . Case of a company transporting persons.

• IAE

  Lille 1988 - 1989 Bachelor's degree, management, passed
  1988 – 1989
  Costs, financial and budgetary management , marketing , economic accounting and data management.