Jean-Claude MOREAU

En résumé

Entreprises

• Alcatel-Lucent Submarine Networks - Technical Support and Project Manager

  2006 - maintenant Provides technical support assistance (On-Call 24/7) & After-Sales Technical representative for Alcatel-Lucent customers.
  
  • Project Manager
  • Deliver service and support to ASN Customers via E-Mail, phone and/or remote,
  • Deliver training for customer and technical support team.
  • Responsible for technical after-sales aspects for systems like SMW3, EASSy, SAS-1, LFON, ExcelComindo,…
  - Dedicated interface for projects management during and after the warranty period,
  - Customers issues follow-up,
  - Customers reporting (monthly report, meeting,…),
  • Refresh training to ASN customers
  • BIDs support for all After-Sales aspects.

• Alcatel-Lucent Submarine Networks - Technical Support Operator & After-Sales Technical Project Manager

  2006 - maintenant

• Alcatel-Lucent Submarine Networks - Technical Support Operator

  2003 - 2006 Provides technical support assistance to Alcatel-Lucent Submarine Networks customers (On-Call 24/7)
  
  • Deliver service and support to ASN Customers via E-Mail, phone and/or remote connection,
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services,
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving Alcatel-Lucent solutions
  - Network Management Applications
  - SLTE,
  - ADM,
  - OMSN,
  - Cross Connect,
  - DCN equipments,
  - Etc…
  • Customers On-site interventions,
  • HP maintenance contract management,
  • Develop processes to help improve team performance for issue resolution

• Alcatel-Lucent Submarine Networks - Test Repair Operator

  2001 - 2003 Responsible for testing, diagnosing and repairing electronic products:
  
  • HP and SUN Server and workstation,
  • Computer,
  • Alcatel-Lucent Telecommunication equipments,
  • Develop processes to help improve performance and reduce customer returns,
  • HP maintenance contract management,

• Alcatel-Lucent Submarine Networks - Remote NOC Operator

  2000 - 2001 Technical Operator for PANGEA-1 Submarine System, 24/7 rotating shift schedule.
  
  • Perform network performance and security monitoring,
  • Network problem resolution,
  • Customer Technical Support,

Formations

Réseau

Pas de contact professionnel