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Jean-Claude MOREAU

BREUILLET

En résumé

Mes compétences :
Hp-ux
SDH
WDM
UNIX
NMS
Project Management

Entreprises

  • Alcatel-Lucent Submarine Networks - Technical Support and Project Manager

    2006 - maintenant Provides technical support assistance (On-Call 24/7) & After-Sales Technical representative for Alcatel-Lucent customers.

    • Project Manager
    • Deliver service and support to ASN Customers via E-Mail, phone and/or remote,
    • Deliver training for customer and technical support team.
    • Responsible for technical after-sales aspects for systems like SMW3, EASSy, SAS-1, LFON, ExcelComindo,…
    - Dedicated interface for projects management during and after the warranty period,
    - Customers issues follow-up,
    - Customers reporting (monthly report, meeting,…),
    • Refresh training to ASN customers
    • BIDs support for all After-Sales aspects.

  • Alcatel-Lucent Submarine Networks - Technical Support Operator & After-Sales Technical Project Manager

    2006 - maintenant

  • Alcatel-Lucent Submarine Networks - Technical Support Operator

    2003 - 2006 Provides technical support assistance to Alcatel-Lucent Submarine Networks customers (On-Call 24/7)

    • Deliver service and support to ASN Customers via E-Mail, phone and/or remote connection,
    • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services,
    • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
    • Diagnose and resolve technical hardware and software issues involving Alcatel-Lucent solutions
    - Network Management Applications
    - SLTE,
    - ADM,
    - OMSN,
    - Cross Connect,
    - DCN equipments,
    - Etc…
    • Customers On-site interventions,
    • HP maintenance contract management,
    • Develop processes to help improve team performance for issue resolution

  • Alcatel-Lucent Submarine Networks - Test Repair Operator

    2001 - 2003 Responsible for testing, diagnosing and repairing electronic products:

    • HP and SUN Server and workstation,
    • Computer,
    • Alcatel-Lucent Telecommunication equipments,
    • Develop processes to help improve performance and reduce customer returns,
    • HP maintenance contract management,

  • Alcatel-Lucent Submarine Networks - Remote NOC Operator

    2000 - 2001 Technical Operator for PANGEA-1 Submarine System, 24/7 rotating shift schedule.

    • Perform network performance and security monitoring,
    • Network problem resolution,
    • Customer Technical Support,

Formations

Pas de formation renseignée

Réseau

Pas de contact professionnel

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