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Mercuri Urval
- Management Consultant
NEUILLY SUR SEINE
2012 - maintenant
Providing comprehensive client support within organisational development (incl. strategic consulting, recruitment, coaching and talent management). In the core business (executive search and selection), responsible for company analysis and profile definition, recruitment strategy and ensuring that executive positions are filled successfully. Active involvement and assistance in various other projects relating to candidate management.
Main responsibilities:
* Strategic consulting with a focus on organisational development ;
* Search and selection of executive level individuals ;
* Consulting decision-makers from the economic and public administration sectors ;
* Hosting workshops for executive committees ;
* Conducting candidate assessment
* C-level business coaching
* Project management
Achievements:
* Successfully established and maintained an international client base with a focus on the luxury goods, watchmaking and FMCG sectors
* Continuously expanded own network of decision-makers ;
* Effectively filled executive level positions ;
* Developed and implemented an innovative consulting approach (Talentpool by Mercuri Urval)
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Mercuri Urval
- Project Manager
NEUILLY SUR SEINE
2011 - 2012
Optimisation of business processes and function models through appropriate IT applications, fulfilling current and future client and candidate needs in an efficient and professional manner with the aim of becoming an innovative market leader in Switzerland.
Main responsibilities:
* Project management
* Change management and training
* Process and function model re-engineering ;
* Evaluation, specification and implementation of IT applications ;
* Quality improvement
Achievements:
* Re-defined the consultant role by focussing on core competencies, including the introduction of new job descriptions and functions (i.e. job enrichment)
* Established and maintained a comprehensive candidate management process (talent pool and talent relationship management)
* Improved process efficiency and effectiveness ;
* Successfully implemented appropriate systems (Profilsoft) and migrated to the international Citrix network environment ;
* Established a BI tool and Cockpit as management tools ;
* Significantly reduced personnel and operating costs (e.g. in the IT division: down 28% p.a.)
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Kuoni Reisen Plc.
- Project Manager
2009 - 2011
Planning and implementation of a customer relationship management system (Microsoft Dynamics), incl. design of customer relationship processes. Active involvement and assistance in various other distribution and marketing related projects.
Main responsibilities:
* Project management
* Change management and training
* Process re-engineering
* Data quality improvement
Achievements:
* Successfully implemented a CRM system (incl. key account management) within sales, marketing and customer service
* Developed and implemented various new processes and KPIs
* Introduced a comprehensive data management process to ensure continuing and sustainable improvement of data quality
* Developed a new distribution concept for agents (external distribution)
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Kuoni Reisen Plc.
- Project Manager
2009 - 2011
Planning and implementation of a customer relationship management system (Microsoft Dynamics), incl. design of customer relationship processes. Active involvement and assistance in various other distribution and marketing related projects.
Main responsibilities:
* Project management
* Change management and training
* Process re-engineering
* Data quality improvement
Achievements:
* Successfully implemented a CRM system (incl. key account management) within sales, marketing and customer service
* Developed and implemented various new processes and KPIs
* Introduced a comprehensive data management process to ensure continuing and sustainable improvement of data quality
* Developed a new distribution concept for agents (external distribution)
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STA Travel Plc.
- General Manager
2008 - 2009
Dual role as general manager and sales manager; coordination and implementation of business activities and strategies in accordance with the STA Central Europe business policy, as well as overall management of 13 branches, a call centre, two group travel departments and one wholesale department. Turnover: CHF 85 million approx.
Main responsibilities:
* Identifying, implementing and monitoring of all appropriate measures in accordance with the corporate strategy
* Ensuring a strong, competitive position in the Swiss market
* Responsibility for budget and P&L ;
* Managing 25 direct reports (120 staff in total) ;
* Coordinating local sales promotion events and PR activities ;
* Planning, organising and conducting further training ;
* Responsibility for press communications ;
* Relationship management and negotiations with key service providers
Achievements:
* Developed a competitive position in the Swiss market ;
* Improved consulting quality by introducing a new consulting approach called ``Complete Experience`` ;
* Ensured low staff turnover ;
* Created added value and ensured motivation through profit-sharing and systematic focus on products and activities ;
* Managed the ``travel agency of the future'' project ;
* Improved visual presence and brand awareness
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STA Travel Plc.
- Head of sales
2005 - 2008
As a member of the management board responsible for 26 branches, a call centre, a language school department, a group travel department and a wholesale department, as well as for purchasing flights and third-party products. Turnover: CHF 100 million approx.
Main responsibilities:
* Planning and implementing the sales and marketing strategy ;
* Responsibility for budget and P&L ;
* Management 33 direct reports (120 staff in total) ;
* Conducting purchasing negotiations for flights and third-party products (CHF 60 million approx.)
* Coordinating local sales promotion events and PR activities
* Planning, organising and conducting further training ;
* Responsibility for press communications
Achievements:
* Developed a competitive position in the Swiss market ;
* Ensured sound and competitive conditions of purchase ;
* Change Management: successfully adapted distribution to new market conditions ;
* Successfully converted the reservations system
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STA Travel Plc.
- Head of Sales
2003 - 2005
As a member of the management team responsible for sales in German-speaking Switzerland, covering 16 branches, a call centre, a language school department, a group travel department and a wholesale department. Turnover: CHF 65 million approx.
Main responsibilities:
* Planning and implementation of the sales and marketing strategy ;
* Responsibility for budget and P&L
* Managing 20 direct reports (total staff 120) ;
* Coordinating local sales promotion events and PR activities ;
* Planning, organising and conducting further training
Achievements:
* Established a competitive position in the Swiss market
* Successfully increased the added value of consulting (0% commission), incl. staff re-training
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GammaRenax Plc.
- Project Manager
2003 - 2003
Created and implemented a quality, environmental and work safety management system, as part of BBA thesis.
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STA Travel Plc.
- Manager
2002 - 2003
Responsible for a market-orientated and profitable range of flights and the administration department. Flights turnover: CHF 60 million.
Main responsibilities:
* Negotiating contracts and incentives ;
* Calculating and entering prices for the distribution network ;
* Defining the marketing strategy for the aviation area ;
* Process management for the flight purchasing and administration departments ;
* Managing eight members of staff
Achievements:
* Strategically positioned flight products in the market ;
* Efficiently negotiated incentives ;
* Simplified administrative processes ;
* Increased productivity
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STA Travel Plc.
- Manager
2002 - 2003
Responsible for a market-orientated and profitable range of flights and the administration department. Flights turnover: CHF 60 million.
Main responsibilities:
* Negotiating contracts and incentives ;
* Calculating and entering prices for the distribution network ;
* Defining the marketing strategy for the aviation area ;
* Process management for the flight purchasing and administration departments ;
* Managing eight members of staff
Achievements:
* Strategically positioned flight products in the market ;
* Efficiently negotiated incentives ;
* Simplified administrative processes ;
* Increased productivity
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Balair
- Head of Sales & Operations
1999 - 2002
Head of Sales & Operations at Balair/CTA Leisure Plc., Zurich Airport
As a member of the management team responsible for the sales, operations and customer claims departments. Turnover in 2001: CHF 120 million. Contributed to organisational development and held responsibility for business management and project implementation.
Main responsibilities:
* Planning and implementation of the sales strategy ;
* Turnover and performance targets ;
* Negotiating and managing key accounts ;
* Managing the Sales and Operating staff and sales offices in Miami and Paris ;
* Customer claims department, incl. budgeting
Achievements:
* Acquired new customers in challenging market conditions ;
* Planned and implemented a new distribution channel ;
* Successfully introduced a new aircraft type to the commercial market
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Swissair Charter Services & Balair
- Sales & Operating Manager
1997 - 1999
Swissair Charter Services & Balair/CTA Leisure Plc.,
Management of operations staff, implementation of commercial flight developments, deputy to Head of Sales
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Swissair Charter Services & Balair
- Sales Coordinator
1996 - 1997
Swissair Charter Services & Balair/CTA Leisure Plc.,
Operational management of daily business
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Swissair Charter Services & Balair
- Sales Assistant
1995 - 1996
Swissair Charter Services & Balair/CTA Leisure Plc.,
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Balair
- Flight Attendant
1994 - 1995
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Balair
- Sales Assistant
1994 - 1995
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Balair
- Flight Attendant
1989 - 1995
