Jean Pierre RUDAHANGARWA

En résumé

Entreprises

• Airtel Rwanda - Service center Supervisor

  2014 - maintenant Aucune Mission faite.
  
  Merci.

• SECURAF Ltd - Manager

  2013 - 2014 Main Duties
  * Develop successfully National markets on Fleet Management systems and Taximeter ;
  * Team Organization. ;
  * Reporting to the CEO daily work status, sold devices ;
  * Managing Schedule adherence of the staff.

• Tigo Rwanda - Activation Support Executive

  2011 - 2013 Main Responsibilities:
  * To attend to walk in customers and Carry out sales for Prepaid and Postpaid products, handsets, accessories and all other Tigo products and services. ;
  * To advise customers on quality and price benefit of Tigo packages, products and services.
  * To follow up on customer queries and provide feedback as quickly as possible.
  * To configure data services on customer handsets and computers as needs
  * Receive faulty handsets under warranty from customers and log them for replacement and dispatch them to owners after repair.

• Tigo Rwanda - Agent at Tigo

  2011 - 2013 Main Responsibilities:
  * Assist Customer Operations Manager in daily dispensation of his duties
  * Activation and deactivations of value added services as per customer request.
  * Assist customers with filling postpaid contracts ;
  * Scan and keep all contracts in postpaid driver (Checked or verified by Finance, Customer operation manager and the concerned staff.
  * Activation and reactivation of new postpaid lines using avabill and IN .
  * To attend to walk in customers and Carry out sales for pay as you go products, handsets, accessories and all other TIGO products and services.
  * To advise customers on quality and price benefit of TIGO packages, products and services.
  * Assist customers with loading pre-paid cards and filling in postpaid contracts for credit vetting and Activation.
  * Obtain relevant stock from stores as per customer purchases and avoid stock outs.
  * Daily reconciliation of service centre sales with stock issued for sale.
  * To follow up on customer queries and provide feedback as quickly as possible.
  * Activation and deactivations of value added services as per customer request.
  * To advise customers on data products and services appropriate to their needs
  * To configure data services on customer handsets and computers as needed
  * Receive faulty handsets under warranty from customers and log them for repairs and dispatch them to owners after repair.
  * Practice customer care Ethics with a high level customer care attitude

• ETL St Emmanuel de Masaka - Teacher

  2009 - 2011 Duties and Responsibilities:
  * Ensure that the team work towards teaching set qualitative are standards
  * Ensure proper and smooth flow of information within the school
  * Managing attendance of students time in and time out ;
  * Teacher of Electronics, Electronics Laboratory, Radio Communication, Antennas, Electricity and electronics workshop

• Inyange Industries Ltd. - Team Leader

  2005 - 2007 Duties and responsibilities
  * Attending work in Operator of Machines.
  * Team Organization. ;
  * Reporting to the supervisors daily Machines status, replaced spare parts
  * Repairing and maintenance of machines (milk pasteurizer and packaging machines,)
  * Managing Schedule adherence of the staff mostly in Technical Department.

• Samuduha Integrated College - Teacher

  2004 - 2005 Course offered: Electronics, Electronics Laboratory, Radio Communication, Antennas, Electricity and electronics workshop
  At Samuduha Integrated College

Formations

• ETO MUHIMA (Kigali)

  Kigali 2009 - 2009 A2
  
  : Intensive Practical course in introduction to telephony and antenna installations ;

• Tumba College Of Technology (Tumba)

  Tumba 2007 - 2009 Diploma
  
  Improvement of my knowledge,
  Antenna,Magnetic,Digital Electronics,Analog Electronics,Digital Communication,Microwaves and Radar communicatiobn,...

• Ecole Technique Officiel Muhima (Kigali)

  Kigali 1999 - 2002 A Levels
  
  Electronique(Digital et Analogique),Mathemathique,Physique,Electricite,Analyse des shema electronique,Automatisme Pneumatique et Hydraulique,Laboratoire Electronique,Pratique(Electronique et Electricite)...

• Ecole Des Sciences De Byimana (Gitarama)

  Gitarama 1996 - 1999 O Levels/Grades
  
  Chimie,Biologie,Mathemathique,Physique,Dessin,...

Réseau

• Amo NDIRE

• Didier GELIN