Mes compétences :
Automotive
Dealership network
Team building
Business process
Customer Relationship Management
Six Sigma
Entreprises
NISSAN
- Sr Project Manager
2016 - maintenantDesigned and implemented a virtual war room to slash the testing phase by 25% with 7 remote locations connected to solve issues on spot.
SENIOR MANAGER – CORPORATE STRATEGY AND PLANNING – OPERATIONAL EXCELLENCE
Demonstrate leadership acumen to provide and execute best in class assets for program management methodology, health checks, toolkits, reporting templates, and deliverables. Deliver reports as the Chair of weekly Steering Committee meetings. Utilize presentation skills to facilitate workshops on Nissan V-up methodology, which is similar to 6 Sigma. Offer recommendations for decisions based on analyses of issues.
Key Accomplishments as a Senior Project Manager
• Accelerate the resolution time of open tasks pertaining to a 25-member team with 150+ open points through the design and implementation of an online action and risk tracking tool.
• Spearhead the coordination of the implementation of a $3M Euro ERP Program (SAP for Finance) Program—delivered within time, cost, scope, and quality spanning fiver European countries while successfully coordinating initiatives for 25 professionals in different countries.
• Apply industry best practices to create effective training for risk management & governance of an external vendor.
Land Rover
- Summer Consultant
2015 - maintenantBlue Ocean Strategy
LAND ROVER
- Senior Consultant
2015 - 2015Created and distributed a full market study survey and conducted interviews with 90 consumers to collect data – end-to-end study of Chinese customers in loco, which resulted in a report that directed marketing and product actions.
SENIOR CONSULTANT – BLUE OCEAN STRATEGY PROJECT
Provided direction for key marketing topics, which addressed customer priorities in China through the development of concepts for new features based on customer preferences. Explored new features for products in the Chinese market as a member of the MBA team. Gained a new understanding of user groups through the analysis of survey data and segmented clients’ customer base by behaviour.
Key Accomplishments
• Provided a business case of additional revenues of 50M pounds through the proposal of a report with recommendations for 15 features.
• Addressed strategies to help the company achieve its selling goal of 1.1M units globally by 2020.
• Completed project was utilized by the Research and Development Team and the advanced Product Planning Department.
SAS INSTITUTE
- Project Manager - Corporate Project Management Office
2013 - 2014Developed customer-specific business solution to allow clients to develop strategies pertaining to end customer behaviour and preferences.
PROJECT MANAGER – CORPORATE PROJECT MANAGEMENT OFFICE
Coordinated and facilitated training on newly implemented standardized assets and templates. Led the delivery of pricing models for a credit card company through the management of the team responsible for analysing consumer data.
Key Accomplishments
• Implemented standardized assets and templates to reduce commercial proposal generation time by 10%.
• Reduced project costs by 34% through the identification of opportunities to reallocate resources.
• Enabled the client to develop specific strategies based on behaviour and preference by tailoring business intelligence solution—utilized various pricing models for each region.
SAS Institute Brazil
- Project Manager
2012 - 2014Marketing and sales projects
Accenture
- Project Leader
Paris2007 - 2012Leader of a marketing project , delivered to one of the largest automotive companies in Brazil. Increased seven points in customer satisfaction.
Accenture
- Business analyst
Paris2005 - 2007
ACCENTURE
- Senior Consultant
Paris2005 - 2012Drove process from the initial interest to purchase to improve customer satisfaction rate by 7% through the development and implementation of a quality program (further details below).
SENIOR CONSULTANT – PRODUCTS/STRATEGY TEAM
Analysed customer satisfaction reports through the identification of issues in business process that drove low customer ratings. Optimized product portfolio through the development of themed offerings including Adventure Pack at point of sales. Increased satisfaction in the dealership network in Brazil after performing quantitative analyses of the pain points.
Key Accomplishments
• Trained dealer champions to increase dealer engagement to augment website downloads to 6.5K through the launch of an internal marketing campaign – trained dealer champions.
• Gained seven points in overall customer satisfaction in the dealer network of Brazil.
• Achieved a national roll out with increase of 7 percentage points in customer satisfaction through the development of business models and strategies to address regional issues while managing customer experience.
• Directed a large programme to address low customer satisfaction rates in the 420+ dealers in Brazil:
• Programme entailed the data analysis (on customer satisfaction reports), identification of pain points, classification and design of an action plan.
• Functioned as a team member entitled to implement the action plan—visited 100+ dealers to implement the quality programme.
• Within 2 years, became the manager of 19 people and spearheaded the entire programme.
Awarded by the Dean of MBA, the Director of Careers and MBA Council as "The Best Club of September-14 intake", competing with other 12 professional clubs of the MBA.
