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Jedrysek JOANNA

CRACOVIE

En résumé

I have strong customer service experience from well known hospitality brands, including Marriott and Starwood. Currently I work in HR at Shell, taking the entire ownership of international transfer processes of field specialists within the scope of EU/AF/LA. I have studied HR in Poland and the UK.
My experience from luxury hospitality industry has enabled me to develop outstanding customer service skills, based on effective communication and personalized approach. Furthermore, attention to detail, flexibility and the ability to meet tight deadlines have become inextricable elements of my daily performance. Together with a strong sense of ownership and commitment, above mentioned qualities have been the basis for my proactive performance and strive for continuous professional development within HR.
Managing international transfer processes at Shell, as well as coordinating several global projects related primarily to finance control and process improvement have consolidated my previously gained skills. I have also developed extensive knowledge of international mobility policies and procedures, including tax and immigration aspects. The ability to analyze and resolve complex issues in the most direct and efficient way have enabled me to significantly enhance cooperation between many stakeholders involved in the transfer process. They have also been reflected in positive feedback from internal and external customers. As a team focal point for various activities related to the transfer process (including cooperation with HR account managers in various countries), I have initiated implementation of significant process improvements that enhanced and facilitated ways of working.
In my current, as well as in previous roles, I have been frequently involved in Learning & Development and Project Management activities. I have planned and delivered training programs, as well as coached and mentored employees, both on operational specific and more generic topics. Holistic and proactive approach to task management, together with strong sense of ownership have enabled me to most effectively deliver desired outcomes within specified time frames when coordinating various projects.
I would like to share and build on my skills, knowledge and enthusiasm within an environment that will enable me to further develop the above mentioned areas in which I feel confident and fulfilled, as well as gain brand new perspectives and competencies.


Mes compétences :
SAP
Customer Service
International mobility
Formation
Gestion financière
Project Management
Continuous improvement
Benefits and Compensation

Entreprises

  • Shell Business Services Centre Cracovie - Senior Expatriate Transfer Advisor

    2012 - maintenant Shared HR Services Centre Role with duties including:
    1. Coordinating the entire international transfer process of expatriate staff
    2. Preparing and facilitating training for team members, coaching within and across teams
    3. Communicating with third parties - travel agents, health services providers, immigration and shipment providers and transfer advisors from other service centres, authorising their services and ensuring compliance with international mobility policy guidelines
    4. Performing SAP on and off payroll actions and other actions on expatriate records, processing payments, inputting data in transfer tools, sending authorisations
    6. Preparing and checking employment documentation, including letters of intent and offer letters
    7. Advising HR Account Managers and local services providers in relevant countries on transfer related and pre-transfer related issues
    8. Advising expatriates on the transfer process (including tax and social security issues), resolving transfer related problems and handling exceptions to policy requests
    9. Managing projects, e.g. International Transfer Improvement Project – Learning from the Best, Beyond Service Excellence, Electronic logging reports, multiple successive long term assignments – Globetrotters project
    10. Finance Control focal point - participating in global projects regarding financial compliance
    11. Focal point for transfers to hardship locations – streamlining communication between the Service Centre and HR Account Managers and local services providers, resolving ongoing issues
    12. Focal point for short term assignments – liaising with HR AM’s and recruiters, preparing assignment budgets.

  • IHG HR Support Centre London - Regional HR Administrator for Central UK IHG Properties

    2011 - 2012 Cluster HR role for 10 UK IHG properties, with duties including:
    1. Preparing employment documentation and maintaining tax forms and P45’s
    2. Data input and use of ADP Freedom system
    3. Verifying, maintaining and updating electronic files of all employees within the Central Region
    4. Communicating with hotel PA’s, HR Officers and Area HR Managers.

  • W London Leicester Square - Coordonnateur du Bureau de ménage

    2011 - 2011 Key rôle de back-office dans un hôtel de premier plan dans le centre de Londres, avec des fonctions qui englobe :
    1. L'administration quotidienne et la répartition des tâches;
    2. Impliqué dans le projet de l'ouverture de l'hôtel - l'organisation et la gestion des équipes de travail pour préparer les locaux à usage d'hôtes
    3. Préparation des feuilles de temps
    4. L'élaboration de projets pour les grands et externes entrepreneurs
    5. Coordination entre les ministères, le personnel et les intervenants externes pour assurer la livraison efficace des services, de travailler dans un environnement en évolution rapide multiculturelle
    6 . L'organisation et la planification des niveaux de dotation en personnel en fonction de l'activité commerciale prévue;
    7. Communication avec les fournisseurs d'hôtels à assurer des niveaux suffisants de par exemple lin sur une base quotidienne.

  • Starwood W London Leicester Square - Office Coordinator

    2011 - 2011 Key back-office role within a leading hotel in central London, with duties encompassing:
    1. Daily administration and task allocation
    2. Involved in project of hotel opening – organising and managing teams to meet deadlines
    3. Preparing and facilitating training sessions
    4. Preparing projects for the department and external contractors
    5. Coordinating between departments, staff and external stakeholders to ensure effective delivery of service
    6. Organising and planning staffing levels based on predicted business activity
    7. Communicating with hotel suppliers to ensure sufficient levels of e.g. linen on a daily basis.

  • The Metropolitan Hotel London - Office Coordinator

    2010 - 2011 Full departmental administration, including:
    1. Direct involvement in the recruitment process - liaising with employment agencies and scheduling interviews for HOD, handling candidates’ documentation (application forms, copies of passports etc.)
    2. Preparing and facilitating training sessions
    3. Task, rotas and timesheets allocation
    4. Preparing and updating staff sickness, absence, holiday leave and Performance Development Review documentation
    5. Communicating with all internal departments
    6. Chairing departmental meetings
    7. Management of weekly and monthly projects for the department and external stakeholders.

  • Grosvenor House, JW Marriott Hotel, London - Housekeeping Supervisor

    2010 - 2010 Senior role within back office function, with duties encompassing:
    1. Liaising with HOD and other supervisors to devise departmental weekly and monthly projects
    2. Preparing task assignments and training sessions
    3. Ensuring that departmental standards of performance are adhered to with particular attention to detail
    4. Managing employee relations, including conflict resolution
    5. Preparing individual employee assessments for departmental Performance Development Review processes
    6. Planning and conducting daily briefings for managed work teams
    7. Providing training and coaching to employees
    8. Managing employee performance and handling customer complaints
    9. Liaising with other departments to provide high standards of customer service

  • Turnberry Luxury Collection Resort Starwood - Housekeeping Supervisor

    2009 - 2009 Senior role within back office function, with duties encompassing:
    1. Involved in project to re-open the Resort and host the British Open Golf Championship – management of work teams with emphasis on organisation and communication between all departments in order to complete the project in a timely and effective manner
    2. Providing training and guidance to employees
    3. Monitoring and driving employee performance
    4. Resolving employee conflicts and handling customer complaints
    5. Preparing and implementing weekly and monthly projects
    6. Co-operating with different departments to ensure highest standards of service.

  • The Gleneagles Resort - Chef de Range

    2008 - 2009 Senior role within Food & Beverage department, encompassing:
    1. Providing training sessions and advice for new employees
    2. Direct management of employees within hotel restaurants
    3. Ensuring that standards of performance are adhered to with particular attention to detail
    4. Direct customer service, including complaints handling and up selling of products
    5. Involvement in employee relations, including conflict resolution and motivational aspects

Formations

  • Université D'Économie De Cracovie (Cracovie)

    Cracovie 2012 - maintenant Bachelor of Arts

    BA (Hons) Ressources Humaines

  • University Of East London (Londres)

    Londres 2009 - 2012 Bachelor of Arts

    BA (Hons) Business Management/ Human Resources

  • Open College Apprentissage (Londres)

    Londres 2009 - 2009 Human Resources Management Diploma Level 3


  • College Of Foreign Languages (Cracow)

    Cracow 2005 - 2007 Bachelor of Arts

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