Menu

Jérôme BERTHET BONDET

Atlanta

En résumé

Delighted to meet and exceed constantly each guest’s expectations, I have already entertained and assisted many guests in many different situations. I have a passion to strive for guests in order to give them the utmost level of service. Thanks to my previous work experience:
 I am a “people person” who knows how to deal with high-profile guest expectations and achieve the highest levels of guest service.
 I am already responsible for day to day operational activities and I know how to deal with any issues that may arise
 I have an in-depth knowledge of the hotel industry in term of finance, sales and operational aspects.
 I know how to create and use hotel products and services, to understand and use revenue management strategies in order to boost room sales.
 I appreciate looking after my team in terms of development and to achieve hotel goals and targets

Entreprises

  • Intercontinental Hotels Group - Chef de Brigade - Crowne Plaza Lyon

    Atlanta 2012 - maintenant Started as a Chef de Brigade with the Hotel de la Cité Concorde, I worked on the pre-opening of the Crowne Plaza Lyon. I manage the Front Office department with the Front Office Manager and his Assistant. Rotating early and late shifts with the Assistant Front Office Manager. The team consists of 5 receptionists and 2 Night Auditors.

    Customer Relations
    • Deliver friendly, efficient service and create a warm and welcoming atmosphere for all of our guests
    • Personally welcome VIP Guests, supervise IHG member arrivals with the team
    • Identify and resolve guest problems efficiently and resolve to the guest satisfaction
    • Review shift logs/maintenance books
    • Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences

    Production
    • Ensure that all hotel policies, procedures, regulations and standards are followed
    • Ensure that smooth check-in and check-out of all guests, and proper handling of all guest accounts
    • Run daily reports (number of arrivals, departures), assign rooms, identify any special requests
    • Answer, record, and process all guest calls, messages, requests, questions, or concerns

    Team Management
    • Develop employees' motivation and team spirit by creating a good working atmosphere
    • Involved in recruitment, appraisals and reviews with team
    • Supervise, train and motivate front desk associates - receptionists and night auditors.
    • Monitor and animate daily targets and results

    Sales
    • Optimize the hotel’s revenue at every opportunity
    • Ensure the IHG loyalty programme and restaurant is promoted to guests and targets are met
    • Deal with overbooking or selling the last rooms in order to reach 100% occupancy
    • Ensure that all front office receptionists are continually updated with hotel rates, packages, discounts

    Additional duties :
    • Member of the quality committee - evaluate guest feedback with a focus on continuous improvement
    • Creation of several Excel dashboards to improve productivity, team follow up and quality
    • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
    • Scheduling staff members and review Front Office staff's worked hours for payroll

  • FourSeasons Hotels and Resorts - Reservation Agent

    Paris 2012 - 2012 • Receive, process and confirm individual room reservations by fax, email and telephone
    • Deal with all hotel enquiries by converting them into hotel room bookings
    • Allocate all suites or villas for each guest reservations
    • Amend, correct, update, modify reservations and process all cancellations and amendments
    • Post advance reservations deposits, chase all non-guaranteed reservations
    • Apply the pricing policy of the hotel and maximize sales revenues

Formations

  • Institut Paul Bocuse

    Ecully 2007 - 2008 • Bilingual learning programme - English 70% and French 30%
    • Marketing and sales applied to the Hotel and Foodservice Industries
    • Luxury Management & Marketing
    • Financial Management, Strategic Management Accounting, Management ControlStatistics and Forecasting
    • Managerial Accounting Decision Making in the Hospitality Industry
    • Strategic revenue management
Annuaire des membres :