En résumé

An experienced Human Resources Professional with over fifteen years’ extensive generalist experience across the whole HR spectrum and of building and leading HR teams.

• Executive MBA
• Operating in different sectors (including Financial Services, technology, global software and consultancy organisations).
• Demonstrable ability of working at a senior level resolving complex and sensitive people issues through exceptional interpersonal skills and diplomacy.
• Offering support and advice to the Board/executive management team and across the business, a confident communicator who establishes credibility through the development of strong working relationships at all levels.
• Proven track record of delivering against tight deadlines whilst balancing the needs of the business, employees and other key stakeholders.
• Actively keeping abreast with current legislation and HR best practice, to ensure real value is added to the common effort of achieving business goals

Mes compétences :


  • Aviva - HRBP - Responsable Ressources Humaines

    BOIS COLOMBES 2010 - 2013 HR Strategic business partner for Risk & Finance functions in Europe. My role is partnering with the Directors of, and Head of around the delivery of the people strategy and plan throughout their business areas.

    I have partnered support functions such as Risk & Finance on a pan European basis:
    • Plan and deliver annual HR plans such as talent management, performance reviews, bonus objective planning and pay review across the region, multiple bonus plans and across all levels
    • Work with the emerging European HR Centre of Expertise to ensure policies and processes for Reward, Talent and Performance are created to meet business needs
    • Facilitate organisation design from a European functional approach
    • Provide employee relations guidance and coaching to managers including disciplinary, grievance, redundancy and performance issues
    • Provide guidance, advice and support of international moves and secondments collaborating with the mobility centre of expertise
    • Restructure of core European finance team, developed project plan, process and designed the selection process

  • Convergys - Senior HRBP - Responsable Ressources Humaines

    Neuilly-sur-Seine 2005 - 2009 Responsible for the implementation of HR processes and operations service delivery for multiple multinational clients in the EMEA HR shared service centre in Budapest.
    Carried out HR and Systems operational audits (identification, analysis and evaluation of Human Resources processes, procedures and policies)
    Identification and re-engineering of clients’ business processes (workflows, architectures, applications/systems, interfaces, policies, client requirements)
    Organizational and technological analysis of clients’ business environment and definition of their requirements
    Provided support to the EMEA IT functional solution team in the writing of the requirements for future HR solution based on the global process maps and requirements.
    Recruited and trained the operations team to deliver operations from the shared service centre in Budapest.

  • Convergys - Responsable Ressources Humaines

    Neuilly-sur-Seine 2002 - 2005 HR management of multiple, internationally-located sites
    Supported and managed relationships with operational managers
    Managed administrative tasks in compliance with EMEA policies
    Payroll management
    Managed all phases of multi-site recruitment procedures with the operational managers in EMEA and across the US
    Management of Work council, employees representation and hygiene, safety and work condition committees (CE, DP & CHSCT)
    Created and maintained a positive social climate
    Implementation of PeopleSoft for France, Germany and Spain

  • Convergys - Recruitmeent Manager & internal mobility

    Neuilly-sur-Seine 1999 - 2002 Defined and managed the recruitment budget plan
    Identified and analyzed HR needs
    Managed the end-to end recruitment process
    Identified and developed recruitment channels
    Led recruitment interviews
    Recruited talent at all levels including EMEA Project Directors and Systems Engineers/Architects
    Managed onboarding process and administrative integration

  • Matrixx Marketing - Trainer

    1998 - 1999 - Elaboration of training modules and training evaluation tools
    - Training of agents in client relationship, of supervisors in client management
    - Team coaching
  • Matrixx Marketing - Team leader

    1997 - 1998 - Management of 10 client-dedicated agents
    - Training of new recruits for the client-specific project as well as general training in telemarketing techniques.
    - Evaluation of agent performance and productivity as per the client’s required scope of services.


Annuaire des membres :