Mes compétences :
Management
Leadership
Gestion de projet
Entreprises
International SOS
- IT Manager France
Levallois-Perret2012 - 2015I managed a team of 3 technicians handling:
• Internal IT support for approximately 250 users, including a 24/7 Call Centre handling medical assistance cases.
• Data centre operations for a site hosting resources (mainly email & BES services) for users in the Europe\Central Asia region.
• Asset management (inventory & ageing hardware tracking & upgrading)
• Proactive Monitoring of critical infrastructure
• Business Continuity\Disaster Recovery Planning and Testing
• CAPEX\OPEX budget management.
Projects overseen:
• Exchange 2003 to 2010
• Call centre Telco upgrade (PABX, ACD upgrade, voicemail & call recording).
• Backup upgrade to BE2012 & EMC Datadomain integration.
• SAN VNX5300 installation for Exchange 2010 & VM infrastructure.
• SAN VNX5200 planned installation.
• Gradual Virtualisation of Data Centre (VMWare\ESX Hosts)
• WAN upgrade.
• Internet Upgrade.
• Wifi Infrastructure Implementation.
• Mobile phone migration to a new operator.
• Migration from Blackberry to IOS
Debevoise & Plimpton
- IT Director
Paris2007 - 2011Main responsibilities (non-exhaustive):
Manage a team of 3 people and oversee internal Helpdesk for 140 users.
Implement Global IS strategy in the Paris Office.
Local datacenter/network infrastructure management (servers, WAN/LAN switches and routers, cabling, backup infrastructure).
Budget management
Define and implement IT training requirements for non-technical office staff.
Projects: WAN upgrade; Upgrade from Backup Exec 10 to 12; Upgrade of voicemail system from Meridian Mail to CallPilot 5 and rollout of Callpilot Desktop Messaging client; Tandberg Videoconference system installation; UPS upgrade; Exchange server upgrade; Blackberry Server Installation (BES).
Bloomberg LP
- Field Service Engineer
New York2000 - 2007Main Responsibilities (non-exhaustive)
Training:
Develop and conduct Bloomberg technical courses to train client IT staff in troubleshooting and maintaining Bloomberg systems.
Internal Support:
IT support in a Windows 2000\XP Active Directory environment
Management of IT spares inventory
Vendor Relations
Liaison with EMEA headquarters (London) for large projects and logistical requirements.
Projects:
Paris Air Show temporary newsroom planning and set-up 2001, 2003, 2005.
Organisation and supervision of office relocations
External clients:
Pre-install planning, installation and maintenance in liaison with client IT.
Support and maintenance of Bloomberg hardware and software for end users.
Presentation of new technology to clients - both end users and IT.
Management of client spares inventory.
Telephone support
Sales technical support with prospects and existing clients.
