• Management of the pricing team
• Price new products according to services requested by our clients
Other Tasks :
• Inside sales
• Internal and external price negotiation
• Price analysis of the company's product portfolio
• Creation of different commercial tools : follow ups, KPIs, forms...
Groupe Synerlab
- Project Manager - Customer Service & Sales
2017 - 2018Key Responsabilities:
• Set up of the Customer Service department for Laboratoires BTT (a Groupe Synerlab company).
• Responsible of the Sales Administration division at the launch of a new software
• Co-creation of the Commercial Department
Other tasks:
• Training and evaluation of the Customer Service team
• Regulate the communication between the Client, the Customer Service team and the other services
• Creation of next year's budget
• Set up of clients database
• Training of different processes and areas of Sales Administration
• Data migration
Groupe Synerlab
- Customer Service Specialist Intern
2016 - 2016Key Responsabilty:
• Assist at the conception of a Customer Service department for Laboratoires BTT (a Groupe Synerlab company).
Other tasks:
• Analysis of the processes and work-flows of the department.
• Optimization of the organization: methods and tools.
• Operational participation in tasks related to the department of Customer Service and Supply Chain.
Expansys Inc.
- Customer Operations Intern
2015 - 2015Key responsibility:
• Creation of an Order Processing SOO for the Customer Operations department.
Other tasks:
• Analysis of processes and workflow within the department.
• Assist the Customer Operations manager solving key issues regarding actual processes.
• Provide advice and solutions to existing general company problems.
Brite Solutions Inc.
- Payment Processor
2013 - 2014Key responsibility:
• Ensure the clients approval on the negotiations (debt settlements) made for them.
Other tasks:
• Process payments to creditors and assure their reception.
• Confirm that all the payment plans continue after the first payment has been made.
• Prepare monthly reports about the fees collected.
• Clients’ data migration from different software’s for M&A.
Kotra
- Marketing & Business Development Intern
Paris2012 - 2013Key responsibility:
• Locate Dominican companies compatible with Korean products.
Other tasks:
• Market research on certain products to be brought from South Korea to Dom. Rep.
• Arrange video conferences between Dominican and Korean investors.
• Update the institution clients/stakeholders database.
Stream Global Services
- Customer Service / Sales Agent
Angers2009 - 2011Key responsibility:
• Provide clients with technical assistance related to their satellite television issues.
Other tasks:
• Help clients understanding the service and billing information in the quickest and most efficient manner.
• Clients’ prospection / Sell the satellite TV service to new clients.
• Sell package upgrades to existing clients.
