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Jonathan CASTILLO

En résumé

Pas de description

Entreprises

  • Groupe Synerlab - Commercial Project Manager

    2018 - maintenant Key responsabilities :

    • Management of the pricing team
    • Price new products according to services requested by our clients

    Other Tasks :

    • Inside sales
    • Internal and external price negotiation
    • Price analysis of the company's product portfolio
    • Creation of different commercial tools : follow ups, KPIs, forms...
  • Groupe Synerlab - Project Manager - Customer Service & Sales

    2017 - 2018 Key Responsabilities:

    • Set up of the Customer Service department for Laboratoires BTT (a Groupe Synerlab company).
    • Responsible of the Sales Administration division at the launch of a new software
    • Co-creation of the Commercial Department

    Other tasks:

    • Training and evaluation of the Customer Service team
    • Regulate the communication between the Client, the Customer Service team and the other services
    • Creation of next year's budget
    • Set up of clients database
    • Training of different processes and areas of Sales Administration
    • Data migration
  • Groupe Synerlab - Customer Service Specialist Intern

    2016 - 2016 Key Responsabilty:

    • Assist at the conception of a Customer Service department for Laboratoires BTT (a Groupe Synerlab company).

    Other tasks:

    • Analysis of the processes and work-flows of the department.
    • Optimization of the organization: methods and tools.
    • Operational participation in tasks related to the department of Customer Service and Supply Chain.
  • Expansys Inc. - Customer Operations Intern

    2015 - 2015 Key responsibility:

    • Creation of an Order Processing SOO for the Customer Operations department.

    Other tasks:

    • Analysis of processes and workflow within the department.
    • Assist the Customer Operations manager solving key issues regarding actual processes.
    • Provide advice and solutions to existing general company problems.
  • Brite Solutions Inc. - Payment Processor

    2013 - 2014 Key responsibility:

    • Ensure the clients approval on the negotiations (debt settlements) made for them.

    Other tasks:

    • Process payments to creditors and assure their reception.
    • Confirm that all the payment plans continue after the first payment has been made.
    • Prepare monthly reports about the fees collected.
    • Clients’ data migration from different software’s for M&A.
  • Kotra - Marketing & Business Development Intern

    Paris 2012 - 2013 Key responsibility:

    • Locate Dominican companies compatible with Korean products.

    Other tasks:

    • Market research on certain products to be brought from South Korea to Dom. Rep.
    • Arrange video conferences between Dominican and Korean investors.
    • Update the institution clients/stakeholders database.
  • Stream Global Services - Customer Service / Sales Agent

    Angers 2009 - 2011 Key responsibility:

    • Provide clients with technical assistance related to their satellite television issues.

    Other tasks:

    • Help clients understanding the service and billing information in the quickest and most efficient manner.
    • Clients’ prospection / Sell the satellite TV service to new clients.
    • Sell package upgrades to existing clients.

Formations

Pas de formation renseignée

Réseau

Pas de contact professionnel