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Josep MARSAL

Rueil-Malmaison

En résumé

Infor M3 Principal consultant and Team Leader. Expert in customer and sales administration, logistics and SCM. Programming skills in RPG and Java. Fluent in English, French, German, Spanish and Catalan.

Mes compétences :
M3 - ERP MOVEX

Entreprises

  • Infor Global Solutions - Team leader and Principal Support Engineer

    Rueil-Malmaison 2012 - maintenant As Principal Infor Support Consultant:
    - Support and maintenance on the ERP MOVEX for customers in versions 9 RPG, 10RPG, 11 RPG, 12 RPG and 11 Java, 12 Java, and M3 13.1, 14.1.2 and 15.
    - Activity developed for customers worldwide.
    - Expert in the sales module of Movex as well as logistics, SCM knowledge and expert in Brazil Market.
    - Programming skills in RPG and Java for Movex and M3.
    - Expert in MAK ( Eclipse with M3 plugin).
    - Mentor to new recruits in M3 sales area.
    - Subject Matter Expert on sales module, supply management and logistics.
    - Developed and participation in several interactive briefings to show funcionalities to customers.


    As Team Leader:
    - Planning and organisation of formations to team members.
    - Following Activity of several Team members.
    - Decide with Manager actions and strategies to improve performance and skills of Team members.
    - Manage client escalations.
    - Coordinate and assure respect of development policies.

  • Infor Global Solutions - Global Support Manager

    Garches 2011 - 2012 International team manager

    - Replacing my current manager during 6 months due to maternal leave.


    Objectives and duties:

    - Managing a direct team of 8 support engineers working on Lawson M3
    products (SCM and TEC). Consultants located in Belgium, Spain and France.

    - Coordinating a Virtual team of 23 support consultants working on Lawson
    M3 CSA module. Consultants located in 10 countries worldwide.

    - Coordination and management of M3 related issues and resources from
    support involving also Product Management and Product Development

    - Managing clients escalations.

    - Turning complex and critical situations into satisfying ones, assuring solid
    and durable solutions.

    - Parallel to this, continue part time with the Principal LGS Engineer duties.

  • LAWSON SOFTWARE - Principal Support Consultant - Engineer

    Osny 2009 - 2012 -Support and maintenance on the ERP MOVEX for customers in versions 9 RPG, 10RPG, 11 RPG, 12 RPG and 11 Java, 12 Java, and M3 13.1 and 14.1.2.
    - Activity developed for customers worldwide.
    - Focused in the sales module of Movex as well as SCM and logistics.
    - Programming skills in RPG and Java for Movex and M3.
    - Expert in MAK ( Eclipse with M3 plugin).
    - Mentor to new recruits in M3 sales area.
    - Subject Matter Expert on sales module, supply management and logistics.
    - Planning and organisation of formations to team members.
    - Developed and participation in several interactive briefings to show funcionalities to customers.

    Member of M3-CSA team based in Lawson headquarters in France Osny, Ile de France, Paris.

  • LAWSON SOFTWARE - Senior Support Consultant - Engineer

    Osny 2006 - 2009 -Support and maintenance on the ERP MOVEX for customers in versions 9 RPG, 10RPG, 11 RPG, 12 RPG and 11 Java, 12 Java, and M3 13.1.
    - Activity developed for customers worldwide.
    - Focused in the sales module of Movex as well as some SCM and logistics.
    - Programming skills in RPG and Java for Movex and M3.
    - Expert in MAK ( Eclipse with M3 plugin).
    - Mentor to new recruits in M3 sales area.
    - Subject Matter Expert on sales module, supply management and logistics.

    Member of M3-CSA team based in Lawson headquarters in France Osny, Ile de France, Paris.

  • Intentia Consulting - Support Consultant

    1999 - 2006 Click to edit position description- Support and maintenance on the ERP MOVEX for customers in versions 9 RPG, 10RPG, 11 RPG, 12 RPG and 11 Java, 12 Java.
    - Activity developed for customers in Spain, Portugal and Latin America.
    - Focused in the sales module of Movex as well as some SCM and logistics.
    - Programming skills in RPG and Java for Movex.

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