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Julie BOUCHON

MORSANG-SUR-ORGE

En résumé

Mes compétences :
Stock Monitoring
Communication with customers
Quote-to-Cash
Sales Support
Issue Management
Customer Satisfaction
ERP
Import/Export Operations
SOPs
Reporting and keeping logs/records
Event Management
Customer Service
Project Management
Customer Support
Marketing Support
Export
Litigation Management
CRM
Logistics Coordination
Tender Management
Order Processing
Administrative Support
Standard Operating Procedure
Order monitoring
Supply Chain Management
Adobe Acrobat
Microsoft Dynamics AX
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Salesforce.com

Entreprises

  • Fluidigm - Logistics Coordinator

    2017 - maintenant - Coordination of all instruments orders shipments and deliveries in EMEA in cooperation with other American, Canadian and Singaporean logistics teams and external freight forwarders
    - Management of demo instruments movements in EMEA and related shipping documentation
    - Organisation of temporary exportations to distributors countries
    - Implementation of a logistics scheme for direct shipments to United Arab Emirates, Qatar, and Saudi Arabia
    - Investigation/Resolution of delivery and customs issues and delays
    - Organisation and monitoring of product returns from customers’ sites to the US warehouse
    - Management of communications with customers and colleagues on backordered products / partial shipments, and related replenishments (ETA)
    - Monitoring of consumables orders shipments and communication of tracking details to customers
    - Preparation of weekly reports for upper management (including status of backordered items, instruments orders, high amount consumables orders, and demo instrument units)
    - Maintaining accurate records of all transportation and goods (updating internal tracking files and systems in a timely manner)
    - Being the liaison between sales, operations teams and customers
    - Handling the communication of shipping and storage conditions, and stock availability
    - Writing and keeping Standard Operating Procedures (SOPs) up-to-date
    - Order processing and Administrative support

  • Fluidigm - Sales Admin and Logistics Assistant

    Saint-Fons 2014 - 2017 - Order processing and customer support
    - Tender management in cooperation with lawyers
    - Creation of quotes and handling of price requests
    - Writing and keeping Standard Operating Procedures (SOPs) up-to-date
    - Testing of new projects and system functionalities
    - Organisation of Management meetings
    - Marketing and Application teams support
    - Office and switchboard management
    - Sending reminders for unpaid invoices (Quote-to-Cash) and handling of accounting requests
    - Coordination of all instruments orders shipments and deliveries in EMEA in cooperation with other American, Canadian and Singaporean logistics teams and external freight forwarders
    - Investigation/Resolution of delivery and customs issues and delays
    - Organisation and monitoring of product returns from customers’ sites to the US warehouse
    - Management of communications with customers and colleagues on backordered products / partial shipments, and related replenishments (ETA)
    - Monitoring of consumables orders shipments and communication of tracking details to customers
    - Being the liaison between sales, operations teams and customers
    - Training of new members of the team

  • Groupe Heppner - Export Agent

    2013 - 2013 - Order monitoring (collection, shipment, delivery)
    - Preparation of shipping documents (CMR)
    - Respect of the price and delivery conditions
    - Management of pending/lost/damaged goods
    - Management of Dangerous Goods shipments (ADR)
    - Preparation of daily forecasts and communication to cargo handlers
    - Organisation of special transports and negotiation of prices with freight forwarders and express
    couriers
    - Optimisation of loading of trucks
    - Handling of credit note requests
    - Handling of litigations
    - Communication with customers
    - Training of the new intern

  • Shorex Ltd. - Sales and Marketing Assistant

    2010 - 2010 - Logistics coordination
    - Management of invitations to events
    - Customer service
    - Customer and attendee prospection
    - Organisation of round table discussions and research of speakers

  • Studio des Plantes - Sales and Customer Service Assistant

    2009 - 2009 - Assistance during meetings with customers
    - Commercial prospection
    - Order monitoring and customer service
    - Being the liaison between customers and the design team

Formations

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