Operations Service Manager
Solutions Business Unit | Professional Services
Mes compétences :
Télécommunications
Entreprises
Oberthur Technologies
- Operations Service Manager
Colombes2012 - maintenantSupport Activty Report
Managing the monitoring of operational incidents supervised by Oberthur solutions on behalf of its clients.
Coordination of resources needed to solve when necessary
Communicating with customers to realize the activity involved
Operating committees with customers
Coordinatination with teams IT, R&D for Delivery
Project follow up
Oberthur Technologies
- Ingenieur Support
Colombes2009 - 2012Central support for a solution of over the air management of the files and application embedded on the SIM cards, product demonstration and training.
• Written product documentation
• Tested and integrated the different software versions on a range of platforms
• Validated new functionalities
• Integrated solution
• trained customer
• Platform installation and customer demonstrations
• Demonstration guide for the sales
