Mes compétences :
JavaScript
FileNet
SQL
Linux
PHP
Informatique
Oracle
Entreprises
Computer Sciences Corporation
- Senior IBM FileNet Systems Engineer
2010 - maintenant• Customer : Zurich Financial Services
• Support for multiple systems at Zurich Financial Services
• Consulting and Problem Solving
• UAT & PROD platform and application deployments
• Unix & Wintel scripting and automation to provide robust P8 environment
• Update and patch installation tasks, problem analysis, coordinating work with software vendor (IBM), PMR processing
• Shared platform ECM troubleshooting, bugfixing as well as FileNet-specific monitoring
• Active involvement in both RCA and task force processes
• Interfacing directly with clients to understand and meet their ECM needs & objectives
• OnCall Support Duties
Zurich Financial Services
- FileNet Systems Engineer
Zürich2007 - 2010• Support for multiple systems
• Consulting and Problem Solving
• UAT & PROD platform and application deployments
• Update and patch installation tasks, problem analysis, coordinating work with software vendor (IBM), PMR processing
• Shared platform ECM troubleshooting, bugfixing as well as FileNet-specific monitoring
• Active involvement in both RCA and task force processes
• Interfacing directly with clients to understand and meet their ECM needs & objectives
• OnCall Support Duties
Atos Origin
- FileNet Systems Engineer
Bezons2005 - 2007• Developer
• Technical support and integrator
• Installation & FileNET technical support, tester, troubleshooting
• Customers : AXA France, France Telecom, Organic, SACEM
FileNET
- FileNet Systems Engineer
2000 - 2005• Resolve complex technical issues for any European customers.
• Carry out effective investigation of problems.
• Recreate the problem in-house in the lab.
• Work closely with other teams including Engineering when escalation of the problem is required, Professional Services, Quality Assurance and Product Management.
• Write detailed report of the problem/bug to be fixed in the code by Engineering located in the USA.
• Insure bug fixes resolve the customer’s issue to their satisfaction by recommending workarounds and/or fixes.
• Create resolution of technical issues in all areas of assigned products for the technical support knowledgebase.
• Keeping the customer updated on the status of reported problems.
• Assist my colleagues with issues.
• Responsible of the lab.
• Manage and assist in the installation/setup of computers in the lab to reproduce customer `s issues.
• Received company award : “Outstanding and Dedicated Service Award”, 2001.
Gateway 2000
- Technical Support Representative
1999 - 2000• Support for the hardware on Gateway computers
• Support for all software installed on Gateway computers
• Create resolution of technical issues
