Kate HOOK

En résumé

Entreprises

• Mecom Ltd - Senior Administrative Secretary

  2015 - 2015

• CURATUS TRUST COMPANY (MAURITIUS) LIMITED - Office Manager

  2010 - 2014

• CURATUS TRUST COMPANY (MAURITIUS) LIMITED - Personal Assistant

  2006 - 2010

• CURATUS TRUST COMPANY (MAURITIUS) LIMITED - Confidential Secretary

  2004 - 2006

• Mauritius Telecom - Assistant Secretary

  Port Louis 2003 - 2003 * After three months of good performance, I was promoted to Assistant Secretary, on the 9th Floor of the Mauritius Telecom Tower, where all the HR procedures and regulations were implemented.
  * Mainly assisting in secretarial duties, such as typing letters, answering phones, liaising with the technical team to ensure proper follow ups of customers' requests.
  * Filing and maintaining the accurate information at hand whenever required.

• Curatus Trust Company (Mauritius) Limited - Confidential Secretary

  2003 - 2004 * Scheduling Meetings - I kept record of appointments and ensure that each one is conducted smoothly and on time. Follow up for attendance, venue booking, arranging notepads, pencils, and water bottles; glasses, etc.
  * Communication - Carried out oral and written communication with staff members as well as clients on the behalf of the director.
  * Troubleshooting - Handled difficult situations without any assistance, faced managerial or administration problems, sorted them out on my own without the interference of the senior management.
  * Arranging Travel and Accommodation - Arranged for the travel and boarding requirements of the director or staff.
  * Organizing Office Activities and Events - Organized fun employee engagement activities and events for the department.
  * Managing Material - Ensured timely and accurate delivery, and pick up of important office material. Items to be couriered were sent on time, tracked and followed up for efficient delivery.
  * Answering Calls - Answered the calls for the director. Screened the list of callers and relays the messages to the director or leaves messages at her desk on the 'While you were out cards'.
  * Greet Visitors - Undertook the responsibility of maintaining guest relations. Welcomed the visitors and made them comfortable by offering refreshments. Booked dinner reservations or accommodation for the guests.
  * Manage Memberships and Subscriptions - Managed and renewed memberships to various business forums, institutes, societies, etc.
  * Stock Management - Kept a tab on the available stock of office supplies, stationery, office equipment, etc. and made arrangement for placing a new order.
  * Maintaining a Diary - Maintained a diary to follow the time-bound schedule of the director and enlisted her appointments accordingly.
  * Reporting - Acted as a liaison between the department and the director. Gave an accurate report of the departmental activities to the director.
  * Preparing Drafts - Had to write, edit and disseminate information through presentations, spreadsheets, letters, mails, minutes of the meetings, memos, itineraries, etc.
  * Arranging Meetings - Scheduled, organized meetings and maintained a record of the agenda, minutes and maintain a follow-up of the tasks.
  * Routine Administration Work - Carried out general office administration duties. Was mainly in charge of foreign correspondence with the associate company in London and other firms in Greece and Cyprus. Took care of the notarization, legalization and apostilled services, the company rendered to the international clients.
  * Correspondence - Sorted all the correspondence, prioritize and label it for the director.

• MAURITIUS TELECOM - Customer Care Agent

  Port Louis 2003 - 2003

• Mauritius Telecom - Customer Care Agent

  Port Louis 2003 - 2003 * Dealt mainly with customers regarding issues with their mobiles, international roaming services, sim cards and so on both by phone and face to face.
  * Got acquainted with the telecommunication system of the Mauritius Telecom.
  * Faced deadlines when it came to activation and deactivation of services requested by the client.
  * Maintained follow ups on various customers' demands and files.
  * Got accustomed and developed my own way of handling grievances relating to customers' insatisfaction.

• CURATUS TRUST COMPANY (MAURITIUS) LIMITED - Receptionist & Secretary

  2003 - 2004

• AT&T - Telemarketing Agent

  Courbevoie 2002 - 2002 * Worked with Americans mostly to promote AT&T services throughout
  * Was formed by the American director as well as his Indian partner specifically on the American accent
  * Familiarised with the timeline difference between our two countries by working on the night shift
  * Developed the persuasive skills to convince customers' to buy the products and services online
  * Became conversant to refusals and handled same in a professional manner with a professional attitude

• MAURITIUS TELECOM - Data Entry Officer

  Port Louis 2002 - 2002 * Was the only candidate apt to work on the French keyboard and conversant with the filing system
  * Updated the database as well as assisted in creating the new library

• the Claims Department - Claims Clerk

  2001 - 2002 * First job after leaving school, worked as Claims Clerk in
  * Learnt about the database of the insurance company, how to perform and input data relating to the different types of claims, be it medical, life, and motor and so on.
  * Involved in various secretarial duties after probation period over, such as filing of policies and claims documents as well as word processing.

Formations

• Curatus Trust Company (Mauritius) Limited (Port Louis)

  Port Louis 2013 - 2013 member of the Harel Mallac Group
  
  * Followed a training on Sage 300 ERP - Inventory Control & Purchase Order on

• Soft Skills Consultants (Quatre Bornes)

  Quatre Bornes 2013 - 2013 Best Participant Certificate
  
  * Awarded the ``Best Participant Certificate'' for the Office Administrator from the Soft Skills Consultants on the 14th

• The Ethics Institute Of South Africa (Pailles - Port Louis)

  Pailles - Port Louis 2011 - 2011 Certification Programme

• MEF (Ebene - Rose Hill)

  Ebene - Rose Hill 2010 - 2010 Association of Business Executives
  
  * Awarded the Certificate ABE Level 3 in Human Resource Management from the Association of Business Executives in June 2010 with distinction in the Managing People module ;

• Renganaden Seeneevassen S.S.S. P.L. (Port Louis)

  Port Louis 2000 - 2000 Higher School Certificate
  
  * Completed and succeeded in the Higher School Certificate in November 2000 with the following grades:
  Principal subjects
  * French B
  * English Literature C
  * Art D
  Subsidiary subjects
  * General Paper D
  * Hinduism B

• Renganaden Seeneevassen S.S.S. P.L. (Port Louis)

  Port Louis 1998 - 1998 School Certificate
  
  * Completed and succeeded in the School Certificate in November 1998 with the following grades:
  English C
  Oral 4
  French Literature C
  English Literature E
  French A
  Biology E
  Art B

• Sir Edgar Laurent Govt. School (Port Louis)

  Port Louis 1995 - 1995 * Awarded the Certificate for the Alliance Française Competition in

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