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Kevin RYAN

MONTPELLIER

En résumé

I am a results driven professional specialising in Financial Crime prevention and Revenue Assurance. I have considerable experience in electronic fraud prevention working with diverse industry sectors who manage physical inventory, high value goods, travel services and banking. I work collaboratively with Operational, Financial and Legal teams designing processes and controls that both prevent and detect potentially fraudulent transactions. I implement controls that facilitate authentic transactions ensuring the normal flow of business is not impeded. I maintain an up-to-date knowledge of the Laws that apply in relation to Financial Crime prevention across Country boundaries.

I am an authority on Fraud prevention and work extensively with Law Enforcement agencies, assisting the detection and prosecution of organised criminal gangs. I am an invited speaker at European Fraud prevention conferences and contribute to thought-leadership forums e.g. MRC, ACI exchange and Prove-ID. Criminals neither respect Government authority, nor borders; as a counter measure, I build collaborative fraud prevention initiatives with industry stakeholders and companies who would otherwise compete.

My management career spans a 25 year period, I have a successful track record in the following areas:

* Risk Management * Call centre management * Business Process Outsourcing
* Change Management * Project Management * Business Process redesign
* Strategic Planning * Team Leadership


Mes compétences :
Manage physical inventory
Team Management
Risk Management
Project Management
Change Management
Call centre management
Business Process redesign
Business Process Outsourcing
0utsourced partner management
Financial Planning
Technical support Management
Strategic Planning

Entreprises

  • RevenueGuard - Revenue Assurance Consultant

    2008 - maintenant The internet has allowed criminals to carry out fraudulent transactions by various means including identity theft and bulk theft of card details. Frequently, the losses to merchants due to fraud are a multiple of the fraud chargebacks received. Presently based in France, I provide consultancy services to clients across Europe, implementing tools, processes and training to enable their fraud analysts to successfully differentiate between fraudulent activity and legitimate business. Through deep analysis of threats, I propose changes to fraud detection rules. I also help clients recover revenues by helping them to successfully refute chargebacks which are themselves fraudulent and to increase their approval rates. I have worked closely with one of the main acquirers in Europe, providing fraud prevention services to their clients.

  • Dell - Revenue Protection Manager

    MONTPELLIER 2004 - 2008 I established and led Dell EMEA's fraud prevention unit. I designed the strategy and led teams of fraud analysts across Europe and in India to achieve reductions in fraud to industry leading levels across all payment types. This was achieved without losing good business. The key to my success was comprehensive measurement and analysis coupled with careful change management. I attended to vulnerabilities in relation to both in-house staff and to external threats.

    To ensure the continued effectiveness of the fraud prevention unit I took responsibility for:

    * Promoting fraud awareness in Dell's call centres through sales and customer care training programs
    * Maintaining operational excellence of the teams of fraud analysts through internal and external benchmarking
    * Designing comprehensive reporting suites and control mechanisms to identify breaches
    * Redesigning processes and fraud detection rules in light of changing fraud activity and new product launches
    * Undertaking Risk evaluation for new markets and payment types
    * Completing Control Self Assessments to ensure continued compliance with credit policy
    * Leading the implementation of organisation design enforcing staff segregation of duties.

    By request of law enforcement agencies I have presented evidence in Court that supported several high profile convictions. I was instrumental in identifying cases of internal fraud within major sales call centres.

  • Dell - Reverse Logistics Hub Manager

    MONTPELLIER 2002 - 2004 I successfully implemented improved business processes, increasing the velocity of product through the hub and reducing inventory levels. I launched programs to increase the yield on returned assets and to reduce hub costs.

  • Dell - Business Process Outsourcing Manager

    MONTPELLIER 1999 - 2002 I managed Dell EMEA's outsourcing partners, improving Customer service satisfaction. I successfully negotiated and implemented a Pan EMEA Master Services agreement which redefined and standardised the provision of service in all EMEA countries. Based in Bangalore, I project managed the first offshoring projects of Dell technical support to India, including the management of a seamless transition period.

  • Dell - Technical Support Manager

    MONTPELLIER 1998 - 1999 I managed the highest performing support group in UK & Ireland technical support, delivering consistently high performance levels. This was recognised by the presentation of the PC Pro magazine Service award to my team for Technical support excellence in October 1998.

  • Dell - Field Services Manager

    MONTPELLIER 1997 - 1997 Based in Bracknell, I managed Dell's UK & Ireland Service Partners. I improved operational effectiveness, increasing Customer satisfaction levels and reducing costs.

  • Fujitsu - Services Manager

    Asnières sur Seine 1988 - 1997 I managed Fujitsu's mainframe and UNIX support teams, ensuring high levels of Customer satisfaction and loyalty. The success of my teams meant maximum system availability for our Customers with the lowest total cost of ownership.

  • Various - Programmer / Analyst

    1976 - 1988

Formations

Réseau

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