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CISSOID S.A
- Executive & Sales Assistant
2013 - 2016
Cissoid is the leader in high temperature semiconductor solutions, delivering standard products and custom solutions for power management, power conversion and signal conditioning in extreme temperature and harsh environments. CISSOID provides high reliability products guaranteed from -55°C to +225°C and commonly used outside that range, from cryogenic lows to upper extremes.
Executive & Sales Assistant
Administration & HR Tasks:
. Compilation of PowerPoint reports from CEO and Executives
. Internal & external meetings organization (agenda, minutes, rooms booking, Conference call setting, catering ...)
. Travels organization (flights, hotels, car booking, etc...)
. Organization and following of all shipments to customers and suppliers
. Phone call answering
. Welcome of visitors
. Assistance to the HR Manager for day to day business for the payroll, and others services providers linked with HR
. Employee Holidays follow-up
. Office stationery ordering
. Relation with day to day suppliers
Accounting Tasks
. Invoices encoding
. Payments follow-up
Marketing & Sales support
. Sales orders encoding in ERP, confirmation and follow up
. Support to international fairs organization
. Promotional materials ordering
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TD Williamson S.A
- Customer Service Representative
2012 - 2012
: TD Williamson S.A, European HQ of TD Williamson Inc, Nivelles
TD Williamson is the most recognized name in the World in pipeline equipment and services.
Customer Service Representative in the Pigging Division for the African territory
* Prepare offers on time and according to clients specifications ;
* Follow up of the orders from reception to expedition ;
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Heelys Inc
- Customer Service Coordinator
2010 - 2012
What are Heelys Shoes? Shoes that roll ! Theseone of kind shoes that feature weels housed into to the heel allowing to walk, run and transition into a roll at any moment. Shoes that have revolutionized the standards of sport shoes.
Customer Service Coordinator EMEA
* Follow-up of customers orders from receipt of order to the delivery of the product
* Provide information on prices, lead times, enter customer order in the system, follow-up of the order, work with purchase department until inventory is received, arrange in time shipment with warehouse, and manage customer complaints after delivery.
* Assist VP International in Distributors management ;
* Provide weekly revenue reports ;
* Organize the annual Distributors sale conferences ;
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Decoration Shop
- Owner
2008 - 2011
: Owner of a Decoration Shop in Brussels, on Blaes Street. Selling Indian Furniture and Oriental Decoration.
* Creation and Management of my own decoration shop from A to Z : very rich experience as a self employed person. ;
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Avnet Technology Solutions
- Customer Service & Support Operation Coordinator
New York
2000 - 2008
Avnet Inc is a B2B distributor for the products of more than 250 of the world's leading technology manufacturers. Avnet Technology Solutions market, inventory, distribute and add value to embedded system and enterprise computing products.
Customer Service & Support Operation Coordinator
* Physical & Financial Claims: processing, submission and recovery of Avnet Claims to the Supplier, according to the defined processes and procedures. ;
* Part master & inventory valuation : Part Creation, Part Master Maintenance , Price updates, Stock Adjustments, Cost Adjustment, Price Protection ;
* Reporting : Sales & Supplier support ;
* Finance analysis: Cost of Sales reconciliation & margin analysis ;
* Inventory management and purchase order placement on specific product lines (xSeries, HP, Open Storage) ;
* Sales & Purchase Order Backlog: follow-up from PO placement to the supplier till shipment of goods to customer (xSeries, HP, Open Storage) ;
* Responsible for all customer returns and credits/re-bills: issue return material authorization to customer, investigate on short shipments or mis-shipments, organize collection of goods, credit customer invoice and re bill adjusted resale to the customer, re bill cost only, or both. ;
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TYCO Electronics
- Customer Service Rep
2000 - 2000
TYCO Electronics, Leuven (B-3010) Tyco Electronics is one of the world's largest supplier of passive electronic components and a major producer of active components. Products can be found in computers, telecommunications equipment, industrial machinery, aerospace and defence applications, automobiles, household appliances and consumer electronics.
Customer Service Representative
* Responsible for the OEM Order Desk: management of the biggest customer accounts of the electronic division (Alcatel, Ericsson, Motorola, Nokia, Philips)
* follow-up of customers orders from receipt of order to the delivery of the products
* provide information on prices, lead times, enter customer order in the system, follow-up of the order, work with purchase department until goods received, arrange in time shipment with warehouse, and manage customer complaints after delivery. ;
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THOMAS & BETTS
- Customer Service Rep
1998 - 2000
THOMAS & BETTS, Houdeng Goegnies (B-7110) Thomas & Betts is a leading producer of connectors and components for worldwide electrical markets.
Customer Service Representative
Same tasks and responsibilities as above
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Various
- Various Customer Service Jobs
1998 - 2016
Strong Expertise in Customer Service acquired during a variety of expériences in different companies.
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REYMANN S.A.
- Librarian
1994 - 1998
* management of the library
* creation of CD's of photos
* search for images on data banks ;
* subscription to the periodicals & press review for the Sales Department ;
