Ubifrance
- Regional supervisor, project manager and technical assistance
Paris2012 - maintenantManagement and IT Support of offices around the world.
o Sized network and server hardware prerequisites
o Managed local hardware sourcing : server, computers, switches, air-conditioning…
o Installed Windows Server 2012 on DELL and HP servers (Up to 3 servers by location)
o Set up Hyper-V, Active Directory Domain Controllers, DNS, DHCP, file shares
o Set up Symantec NetBackup with tape mechanism
o Set up Fortigate firewalls, Alcatel switches, VLANS and patch panel organization
o Clone computer to Windows 7 master using SCCM deployment and user formation to Windows 7 and Office 2010
o Managed IP phone settings (Call Manager)
o Managed Polycom videoconferencing systems)
Answered level 1 helpdesk queries on any subject and Level 1 to 3 queries related to the distributed infrastructure.
o Set up and deployed multi use printers (any major brands), deployment by GPO
o Used Microsoft ticketing solution (System Center)
o Followed ITIL V3 standards for incident solving
Toured some of the offices under my responsibilities for maintenance and upgrades.
o Set up new hardware
o Cleaned the patch panel
o Updated the inventory
o Negotiated phone and Internet contracts
o Trained users (videoconferencing, advanced Excel functionalities, Lync)
Participated to the deployment of secure WIFI for the offices in APAC area (FortiWifi, FortiAP).
