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Loris CARUANA

NICE

En résumé

Mes compétences :
system support
responsible for the training
mentoring skills
manage VSAT
good organisation skills
VSAT (Very Small Aperture Terminal)
Project Management
Negotiation Skills
Managerial Skills
Communication skills

Entreprises

  • V.Group - Coordinator

    2016 - 2017 - To arrange transfers, hotels and flight bookings for colleagues travelling on business purposes.

  • SeaTec Communications Ltd. - Sales & Service Coordinator

    2015 - 2016 - Key account management
    - End-to-end service request fulfilment by making accurate, rapid costs calculations and providing customers with quotations
    - Obtaining quotations from suppliers and in turn quoting to customers
    - Manage customers expectations by providing relevant information and meeting the service standards related to enquiry and complaint responsiveness
    - Maintain housekeeping of RFQs in database/B2B ensuring accurate, up to date administration records
    - Project management ( VSAT installations and activations)
    - Taking care of actual customer needs of repair or renewal of navigational equipment
    - Coordinate actions of service suppliers, spare parts suppliers according to the vessel position around the world
    - Monitor the progress of existing orders (equipment and spare parts supplies)
    - Ensure use of approved forms and documents where appropriate
    - QMS & ISO conformity and compliance
    - Assist administration staff where required

  • Seacom Electronics Ltd. - Sales & Service Engineer

    2014 - 2015 - To be the principal contact for Seacom airtime related business for assigned clients' offices.
    - To project manage VSAT, Fleet Broadband and other comms related installs. This includes liaising
    with customers and pre-delivery information, defining scope of work and projects plans, contracts and
    coordinating labour and technicians as required.
    - To provide monthly analysis of communication usage, including pre- and post- paid traffic, for each
    vessel/office and to identify areas of improvement in terms of operational and financial performance.
    - To establish principal contacts in each assigned client office and carry out regular visits.

  • V.Ships - Management System & Administration Support

    2010 - 2013 - to handle fleet contracts with various communication providers including Air-time, Accounting Authority registration, Shore Based Maintenance, Pole Star SSAS and LRIT registration, vessel Flag radio licence application;
    - to contact person for Newslink (electronic news to Crew);
    - to monitor all providers’ policy & tariff changes; Providing and arranging communication related
    services onboard (pc supply, network arrangements, Citadel Iridium equipments supply).
    - to assist users of the management system;
    - to support the Fleet Director in his control over the system to increase staff productivity and efficiency;
    - to assist in organizing the training and induction for new staff;
    - to propose solutions to optimize;
    - to assist Client’s access to the program;
    - to train crew on board the vessels (PMS included)

Formations

  • UCC (Cork City)

    Cork City 2006 - 2007 Erasmus project

  • Università Di Bologna (Bologna)

    Bologna 2004 - 2010 3-year Degree in Foreign Languages and Literatures (business address)

  • Scientific High School A. Aprosio (Ventimiglia)

    Ventimiglia 1999 - 2004 Scientific subjects (maths, biology, chemistry, physics, astronomy) and foreign languages (English and French)


    PERSONAL SKILLS

Réseau

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