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Louis PETRELLA

OOSTAKKER

En résumé

Customer service and Product management.
Leadership & Coaching. Business analysis. Project management.
Technical-commercial attitude, combining analytical thinking, emotional intelligence and social skills, holistically approached.
Interpersonal and communication skills, intercultural sensitivity in multinational context

Mes compétences :
Business
Business Analysis
Communication
Management
Microsoft Project
Microsoft Project Management

Entreprises

  • Volvo Logistics Corporation - Manager Administrative Reception

    2008 - maintenant Implement business concept and processes, define specific functional needs in relation to business concept and processes, and to end users needs.
    - Project management for different system application implementations or change requests
    - Description of workflow and functional applications

  • Volvo Parts Gent - Call Center and Customer Care Supervisor

    2000 - 2007 Manage European breakdown coordination division. Control and follow-up dealer network information, team performance and quality (KPI analysis and management).
    - Lead Service team, composed of 16 highly qualified coordinators
    - ISO internal auditor and key contact for Customer, authorities, dealers

  • Tele Atlas NV - Project Manager

    1994 - 1999 - Manage international projects for transport applications (car-navigation, RDS/TMC, route planning, fleet management, etc.).
    - Follow-up and coordinate local data-collection activities, manage local contacts with public administration.
    - Negotiate transport policies with authorities

  • Ferruzzi Montedison SpA - Customer Service & Product Manager

    1989 - 1993 Manage CS team: incoming orders, outgoing deliveries and invoicing, worldwide.
    - Coordinate information flow between Sales, Logistics and production depts.
    - Interface with transport dept, warehouse and sales offices
    - Product promotion and info for technical application, in building sector.

Formations

Pas de formation renseignée

Réseau

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